Sending SMS notification to NON US numbers

[lingamgunta_mah]

Hello community,

We are using Geneva release for our project. Can some one help me is it possible to send sms notification non US numbers in geneva release?

Thanks,

Mahesh.

[Chandresh]

To the best of my knowledge

SMS Notification using ServiceNow

Option 1: ServiceNow standard method

Short messaging service (SMS) is the standard protocol used to deliver short text messages to cell phones. Most cell phones support SMS, even if they do not support more sophisticated messaging like email. ServiceNow can deliver alerts and notifications to SMS devices in addition to delivering standard email notifications. This is particularly useful when critical events require immediate attention and an email notification may be too slow.

SMS messages, unlike emails, are limited to extremely short text strings, 140 characters in most cases. To compensate for this limitation, subscription based notifications provide the SMS alternate field for the Email Template and Email Notifications forms. Administrators can use this field to enter brief messages for SMS notifications.

ServiceNow sends SMS messages through an SMTP gateway to the cell phone companies. The carriers then forward the information to the devices. If the cell phone provider has an SMTP gateway, it can send SMS messages.

To configure notifications for SMS devices, such as cell phones, perform the following tasks.

Note: By default, ServiceNow supports SMS notifications sent through United States cell phone carriers only.

Administrators can send SMS messages only if the phone's service provider can accept emails to an address such as:
<phone number>@<sub-domain name>.<top-level domain> (for example, 15551231234@verizon.net).

Option 2: Using Notify plugin:

Notify enables organizations with a Twilio account (https://www.twilio.com) to send notifications using text and voice messages. It also allows conference calls between ServiceNow users to enable quick communications.

When Notify is active, you can configure ServiceNow to automatically generate and send notifications to selected contacts, for instance when a new incident alert is raised in the incident alert management process.

Notify is available as a separate subscription from the rest of the ServiceNow platform.

[lingamgunta_mah]

Thanks for your help Chandresh.

As you mentioned SMS notification can be sent by default only to US numbers. What is the extra feature that i need to active to send sms to non US numbers also?

Do we need to active any plugin to avail this feature?

Thanks,

Mahesh

[Chandresh]

Yes, as mentioned in option 2. You can acitve twilio plugin and set it up. It can bre purchased spearately by Service now

[lingamgunta_mah]

Hello Chandresh,

  Can u share me the wiki links that describes both the options you have mentioned in the above.

Thanks.