On RITM Stage should change from "complete" to "Completed"

Hi all, Now my requirement has changed i.e When RITM is raised the stage should be like "Completed". To achieve this I had given in flow designer the condition like stage should be Completed but why I don't know on the RITM we are getting in the Stag...

How to access enable the variable sets childe object variable not access

Auto tag assignment based on short description and group

When an incident is created, we need to check the short description for keywords and the assignment group. We should then look up these keywords in the label table. If we find matched labels with the short description keywords, we need to ensure that...

Approvers can't access approval records content in Employee center portal

We recently implemented a scheduled job to scan the sysapproval table and send notification reminders to approvers with a link to the Employee Center portal for approval.During testing, we discovered that some users cannot view the content because th...

Getting around truncated text on smiley faces in a survey

When we moved to Employee Center portal and surveys can now be accessed via the surveys quick link we noticed that the text used with the smiley face images is now truncated. I can't seem to find any ServiceNow documentation on this limitation and we...

How to actual start date(work_start) and actual end date(work_end) work in change request?

Hi everybody, There is a requirement that i need disable the function that actual start date and actual end date auto capture in system, i found that it work in script include(ChangeRequestStateModelSNC_normal/standard/emergency) and protected. Howev...

how to change user basis on choice field

Hi All, I have below requirement ...there is one custom table called WBS in witch there are 1 choice field called Purchasing Group in that choice field there are total 3 choice. one more field called User list witch is reference field and refer to us...

Can't hide fields in service operations workspace with client script

So i have these fields that i need to hide when i open a certain task or RITM but the problem is the script just keep getting ignored. It works in the default view but it doesn't work in the Service Operation Workspace in workspaceIn the default view...

3. Set the state to "Awaiting Change" when a Change is created from the incident using the existing "Create Normal Change" and "Create Emergency Change" UI actions.

3. Set the state to "Awaiting Change" when a Change is created from the incident using the existing "Create Normal Change" and "Create Emergency Change" UI actions.

Signature Action Item not adding signature to SC_TASK item via Agent Mobile.

Hi,  I'm trying to add collect signature functionality to sc_tasks in Agent Mobile. I've created a function and added it the UI of Agent mobile named Signature (see images). When clicked a signature box opens up and allows end users to sign and submi...

How to clear reference field value

Hi All,in my custom table I want remove reference field value bases on change of choice. kindly let me know how to do it.I have 2 fields 1 is choice called Purchasing Group on change of this field reference field called User list value should be clea...

ticket breadcrumb

afternoon all I am looking to add in a breadcrumb, on the ESC which will take a user through the related tickets. For example a change that as come from a problem, which has come from an incident, in the breadcrumb each related ticket can be clicked ...

Need to convert Date field to populate only in EST

HiI need to make a date/time field to populate only in EST and not change according to the user time zone who selects them. I have written a client script and script include to achieve this but I am getting by default, 2022-06-01 and time 7.30 hours ...