Service Bridge

[Vinay49]

Hi,

We have two instances. one is for CSM(instance A) & other is for ITSM(instance B).  
Now the requirement is When a case is created & assigned  to specific "XXX" group, the incident should be created in other instance(ITSM).
IS it possible through Service bridge?

Note: I have installed "SB for provider" plugin in CSM instance(A). And "SB for Consumer" plugin in ITSM instance(B)

Thanks in advance

[Vinay49]

Hi Kenny,
Thanks for the reply.

RTD which i have used in flow action is published.(provider instance)

Same has been activated in consumer instance

Still Remote task has not been created. I have tested with one case record. Below are the output.

FYI : Also, I have used "Create Record" Action instead of "Create remote task for consumer" in flow designer action &  set the field values as below.
Table : sn_sb_pro_remote_task
Consumer Connecton : XXX 
Parent: Trigger record create -->Case record.

This time, remote task has created in provider instance with status as new. The status will be new for long time & remote task is not created in consumer instance. 

[Kenny Caldwell]

The flow action "Create remote task for consumer" does work because I have it working in my instances.

On the Case is the Account set to an Account which has an Active consumer connection?

[Vinay49]

On the Case is the Account set to an Account which has an Active consumer connection?

What it means? I didn't get it.

[Kenny Caldwell]

On the Case the Account is the same as the Company/Account in the Consumer connection record. And the Consumer connection status is Active Replication.

[Vinay49]

Yes. those are same.

Just to clear, Now, I have deleted remote task definition & created newly one with short description as inbound/outbound fields & trigger the flow again. Now remote task created in both Instances with status as error. because there are some mandatory fields(Which I haven't passed) to create an incident  in consumer instance. This is as expected.

So, I removed the mandatory fields from incident in consumer instance. & I trigger the flow again. This time remote task is created with status new. This "new" status will be for long time & no remote task created in consumer.

It looks randamly working. see below image . What could be the issue. any idea? 

Note: Added the latest published  RTD in flow.