Service Catalog Categories not displaying

[daved999]

Hi Everyone,

I am attempting to update our Service Catalog (previously deactivated), however I am not seeing any categories listed in the portal, even though there are individual items appearing:

I have confirmed all catalog items and categories are active and that the associated workflows are also published.

On reading previous posts, there were some instances where categories that had empty records caused this behaviour, so I have also removed any catalog items that had empty records (most of these appeared to be out of the box features such as "catalog definition").  I have also cleared the cache on my instance, just in case the updated records weren't refreshed.

Any advice you can provide would be appreciated.

Regards,

Dave

[daved999]

I have now confirmed the catalog is linked to the portal and I can't see any differences between my DEV and PROD instances in the instance options (the categories work fine in DEV).

Obviously I've disabled an option somewhere!

Hardik, thank you for all the suggestions.

Regards,

Dave

[daved999]

Okay, it appears things have changed a little in Kingston.  I'll do a little more research and report back.

[daved999]

This ended up being quite simple... it was just the Service Catalog main page itself which had been set to inactive.  The individual catalog items will still appear under "popular items" and will function if left active.

So if you want to temporarily disable your catalog in a portal, it's not a simple matter of setting the actual service catalog to inactive, apparently you would need to set every item to inactive.

Dave

[Hardik Benani]

Yes if a user knows the direct URL of the item and if they have access they will be able to see it. Only was then would be to make items active to false or add the user criteria to the item so they it can't be accessed.