Service Portal best practice

[Pat Surtan]

We have a service portal for iT, which is the default portal when we switched to ServiceNow. Our Finance team is coming on board with ServiceNow as well. I know we can have as many service portals as we like. What is the best practice approach here? Should we have a service portal for each department/team or just 1 service portal and combine all teams into this 1 service portal?

[Sam Ogden]

Hi Pat,

You can look to have separate portals for each Team, or a single portal that covers all teams.  I guess it depends on how you want to direct your users to each teams information.  

ServiceNow have also recently launched its Employee Center which I believe is available from the Rome release onwards, which comes with a standard version and then a pro version which would require an additional licence.  This is meant to be a multi departmental portal so maybe worth a look into - docs here.

There are also some useful youTube videos on this too.

Hope this helps

Thanks

Sam

[Pat Surtan]

Hi Sam,

Thank you for replying. How is your company handling it? Do you have 1 or more than 1 Service Portal?

[Sam Ogden]

Hi Pat,

We currently have a single portal covering both IT and HR.

Thanks

Sam