Service Portal Interceptor
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‎03-04-2019 03:08 AM
We have a business requirement to create an interceptor wherein we ask the user very basic question on what there problem is about then we show the proper record producer. Any ideas on how we can achieve this?
Sample:
Select what describes your problem:
- I can't login (if user selects this, show record producer A)
- Hardware issue (if user selects this, show record producer B)
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‎03-04-2019 03:56 AM
I dont think Interceptors will work on portals.
What you can do instead is create a page with a widget listing your questions as hyperlink and redirecting each hyperlink to respective record producers.
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‎03-04-2019 07:44 PM
Our issue with this is if we introduce a page then the time it takes for the user to get to the actual form is a bit slow.
Service Portal home > User clicks the interceptor page > (wait) > User clicks the actual record producer > (wait) > User is shown the actual record producer
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‎03-04-2019 04:21 AM
Is this the default page for the portal itself or just a default page for the service catalog?
If it's a default page for the Service Catalog or just specific record producers then one possible solution is to create a page that has a hidden list of available record producers (it can be in the form of links, cards, or what ever layout) and when the user picks a choice that pertains to a certain record producer or record producers they are made visible.
The questionnaire can be in one widget and the record producers in a different widget or even combined in the same widget.
