servicenow catalog

[rognomolta]

Hi all,

Below is my requriment i have already create a  function in script include and catalog client script but it is not working as expected below i share script and screenshots  

Update the oneCatalogUtils Script Include to add a new function verifySMSOptIn that checks if a user has opted into SMS messages by looking at the u_sms_opt_in field in their profile.

Create a Catalog Client Script on the "oneReset" catalog item that calls this function to show or hide the "Send Code To" field based on the SMS opt-in status.

Script Include :

var onePlusCatalogUtils = Class.create();

onePlusCatalogUtils.prototype = Object.extendsObject(AbstractAjaxProcessor,{

verifySMSOptIn: function(userId) {
if (!userId) {
return false; // No user ID provided, return false as default
}

// Query the user record
var userGR = new GlideRecord('sys_user');
if (userGR.get(userId)) {
// Check the value of the 'u_sms_opt_in' field
return userGR.u_sms_opt_in == true; // Assuming u_sms_opt_in is a boolean field
}

return false; // Return false if user not found or any other issue
},

type: 'onePlusCatalogUtils'
};

    client script:

function onLoad() {
var userId = g_user.userID;

var ga = new GlideAjax('onePlusCatalogUtils');
ga.addParam('sysparm_name', 'verifySMSOptIn');
ga.addParam('sysparm_userId', userId);

ga.getXMLAnswer(function(response) {
var smsOptIn = response;
if (smsOptIn == 'true') {
g_form.setDisplay('sendcodeto', true); 
} else {
g_form.setDisplay('sendcodeto', false); 
}
});
}

 screenshot  for catalog item

[Sujatha V M · Accepted solution]

@rognomolta  Please find the steps below for your use case.

Note: I have used "VIP" field similar to your "SMS Opt-In"

Script Include : onePlusCatalogUtils

Client callable : true

Accessible from : All application scopes

var onePlusCatalogUtils = Class.create();
onePlusCatalogUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    verifySMSOptIn: function() {
		var userId = this.getParameter('sysparm_userId');
		gs.log("User Id:" +userId);
        if (!userId) {
            return false; // No user ID provided, return false as default
        }
        // Query the user record
        var userGR = new GlideRecord('sys_user');
        if (userGR.get(userId)) {
            // Check the value of the 'VIP' field
			var optedValue = userGR.getValue('vip');
			return optedValue; 
        }
		
    },
    type: 'onePlusCatalogUtils'
});

Catalog client script : 

Type : onLoad

function onLoad() {
   //Type appropriate comment here, and begin script below
var userId = g_user.userID;
alert("Client User ID" +userId);

var ga = new GlideAjax('onePlusCatalogUtils');
ga.addParam('sysparm_name', 'verifySMSOptIn');
ga.addParam('sysparm_userId', userId);
ga.getXML(sendthecode);
}

function sendthecode(response){
var smsOptIn = response.responseXML.documentElement.getAttribute("answer");
alert("Response :" +smsOptIn);
if (smsOptIn == '1') { //True
g_form.setDisplay('send_the_code_to', true); 
} else {
g_form.setDisplay('send_the_code_to', false); 
}
}

Results : 

1. If the user profile VIP is true, then display the variable "Send the Code To"

2. If the user profile VIP is false, then hide the variable "Send the Code To"

Note: Incase. if the "Response" alert return null, then check the role provided to script include on creation to avoid restriction. Impersonate different users and have it validated.