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‎07-14-2017 01:04 PM
We have tried to connect to our AWS GovCloud assets to do Discovery / Orchestration / Catalog Management etc. So far we cannot. We can connect and discover just fine using our cemmercial (partner) SN instnces inclduing personal DEV ones. Is there a specific ServiceNow "GovCloud" appliance or instances that can be deployed? Can a commercial SN instance connect to a AWS GovCloud target? Please let us know any USE CASE or reference. It would be much appreciated.
Resp.,
Angel
Solved! Go to Solution.
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‎07-17-2017 07:49 AM
If you were satisfied with my response, please mark my answer as Correct or Helpful.
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‎08-02-2017 10:37 AM
We are having the same issue. Did you get this resolved?
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‎08-02-2017 10:42 AM
Hi Nancy,
The following thread and it's contents implores that the issue was taken up to S.Now Support.
HI Service Portal - ServiceNow
However, prior to reaching out to the Support folks, I gave an insight on a few specifics which may help. You can refer to my initial response to this thread.
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‎08-02-2017 10:47 AM
Sorry, that information was not helpful which is why I posted the question. We also have a support case open with ServiceNow but it doesn't appear there are very knowledgeable about their own Cloud application.
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‎08-02-2017 10:52 AM
Oh ok! That is a surprise.. Did you try escalating the issue? maybe some one in their team can answer this better than the current individual handling your concern?
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‎08-03-2017 07:08 AM
Our incident for this on the HI portal is INT3371255. The SN technical rep on the case has been very responsive; but he could not readily help us. One of our colleagues was attending a SN sponsored training in NYC yesterday and a partner offered that we had to define the "service account for cloud discovery" information for AWS. The reference is found here:
https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/task/crea...
That did not work. The actual error we get (only on GovCloud AWS) is this:
"Method failed: with code: 401 - Invalid username/password combo"
The SNOW CMP cloud credentials definition is very confusing, but at the very least we know it works against a commercial cloud target. Just not GovCloud. We have a US Army CIO awaiting a SNOW capability demonstration that will highlight SNOW - Cloud (Federal) integration but we can't get this to work. Any further assistance would be appreciated.
It would seem the ability to connect to a government cloud would be a highly desirable feature.
- Angel
