Set all fields read only when state is completed

[Anil74]

Hi All,

I wrote a UI  policy to make all fields read-only when the problem state is completed. But while changing the state only all fields are getting read-only. As per the requirement after saving the form fields should become read-only. Please help me with this.

Thanks in advance.

[Ankur Bawiskar]

Hi Anil,

ACL would be the best approach

Table level WRITE ACL with condition as state is not completed; check something similar to this

https://your-instance.service-now.com/sys_security_acl.do?sys_id=66ec26370a0a0b0100a67b597d415b84&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=1&sysparm_record_rows=2&sysparm_record_list=operation%3dwrite%5ename%3dincident%5eORDERBYname

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Nootan]

Hi Anil,

In UI Policy, For Condition use problem_state field for checking closed state instead of state field.

Thanks

[Anil74]

Thank you Nootan. It is working on problem.

Need to implement same on problem task. can you please suggest.

[Nootan]

Hi Anil,

There is no such field for problem_task so this can be implemented with onLoad client script (this approach is limited to form view only) or an ACL

Thanks

[Nootan · Accepted solution]

Hi Anil,

You can use this condition for problem_task

Thanks