Resolved! After 7 days the problem cannot be "re-analyzed"
Hello, guys!Is it possible to prevent the user from being able to re-analyze a problem when it has been closed for more than 7 days?Thank you!
Forum Posts
How to set RITM to Closed Skipped and Request to Closed Rejected when Approval is rejected
All, I have a requirement to set the RITM to Closed Skipped and Request to Closed Rejected when the Approval is rejected.Pasting a screenshot for reference. Any help will be appreciated! Thanks,Mallika
g:ui_reference in UI Macros
Hi.,I am trying to build a UI Macros on CMDB CI. Which will show Location Hierarchy for the same CI record. I am unable to access zone,zoneName,floor,floorName,room,roomName,building and buildingName in HTML part of the code.Ex : <td><g:ui_reference ...
Resolved! to hide/remove some of the categories and some of the subcategories
Hi I am trying to hide/remove some of the categories and some of the subcategories from the Report an Issue RP on Service Portal view.I have used on load catalog client script to hide some categories as follows and it worked g_form.removeOption('cat...
How to find group name with Sys ID?
For a given user criteria I can see Sys ID in the group field, how do I find the group name?PFA the screenshot for reference.
Resolved! how to restrict the date/time field so that it can only be set up as date and hourly
how to restrict the date/time field so that it can only be set up as date and hourly.or hide minutes and seconds on the table.
Resolved! Survey overview & scorecard report access for survey_reader
We would like the survey_reader to have access to the overview & scorecard reports. They have access to the pages, but the reports all display "Access to this content denied based on report_view ACLs." I tried adding ACLs as shown here, but still ha...
Mapping Two Target field in Transform Map
Hi Team,I am stuck in a requirement where I need to transform data from source table into target table.Requirement is: I am getting two types of records in source table field called as req_ref_id:Types of Records:1. One record start with ABC000001123...
Enable idea in Service portal know
How to enable idea management in Service portal so that user can create idea from service portal instead of idea portal
Resolved! Agent Workspace - Interaction - Interaction Related Record is created when a task is opened from User's Tasks
Hi, I'm working on the configuration of Interactions in Agent Workspace. And I noticed that when the user opens any task from related list "User's Tasks" a record in "Interaction related record" table is created. Do you know why is the record creat...
Legacy agent workspace EOS date
When will ServiceNow stop supporting the legacy agent workspace?
Resolved! ServiceNow platform best practises
Hi all,Can you all please tell me the servicenow platform best practices (not server or client side) Thanks
Is there a way to grant 'Quick Discovery' to a user without having to grant full Discovery Admin access?
We would like to grant a few users the ability to use 'Quick Discovery' within Discovery; however, we do not want to grant full Discovery Admin access. Has anyone else needed this type of access? Is this an option?
Resolved! Comments duplication
I have a business rule that copies additional comments from Req to task and I have another business rule that copies additional comments from task to request, respectively. Whenever the I am entering comments on Tasks it duplicates as if the other bu...
Resolved! IP Address Access Controls and Side Door
We are looking to implement an external single sign on solution, but as part of that we want to allow only IP ranges specified through IP Address Access Controls. In that scenario, if you were to try and access side_door.do from an IP address that ...
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