@Ankur Bawiskar / @Community Alums / guys I have configured one custom search configuration for my Catalog it is working with all the keyword matching except 'Application' keyword for example if i type in search bar in now mobile Keyword -> Applcatio...
Hi All, There is one issue with one specific user (its not with all users) where "locked out" in user profile is getting updated to true every 3 ,4 mins once . i made it false multiple times, even though after 3 4 mins it is making that field to tru...
Hello, Can we configure the @mention users in the journal input restricted to only few roles.Example: I want only people with sys_approval_admin role to be able to get tagged in incident notes field . Any user will be able to mention users with only ...
Hello All, Getting below error when trying to disable 'Collect Breakdown matrix' field in the indicator 'Number of CIs Installed' Error message - Indicator Source Facts table and Script Facts table must have the same value How can this be resolved?At...
HI @Ankur Bawiskar I have a requirement where I need to display only unique values in the reference list of Variable in Record producer. the variable refers to table(u_abc) where there is a field "state" and it has multiple records with the same sta...
Hi All, Hi all,There are 5 groups:Level1: Group1 Level2: Group2Group3Group4Group5 In the incident form, assignment group field... Only the members of Level1 OR Level2 can assign tickets to Level2 list of groups otherwise it should throw an error and ...
Hello Team, I tried putting logs and got an error message 'Split function not working' "org.mozilla.javascript.EcmaError: Cannot find function split in object ". Script: answer = [];SwissTriggerApproval();function SwissTriggerApproval(){ var affCIs =...
I'm fairly familiar with how SLAs work in ServiceNow. In summary, SLA definitions are created for a particular table e.g. Incident, Problem, etc. and the calculated priority of the ticket determines which SLA gets assigned. However, what I am not ent...
Hello Experts How to Create a New Related Option in the Change Request for Reference Purpose I have Updated the screenshot and marked the place. Please check once. Thanks & RegardsSrinu
Hi all, Please help me with this below requirement.After resolving of my incident it need to be closed 3 business day.I have written a scheduled job for this, but it is not working.please help me with the right way to achieve this. updateRecords();fu...
Hi all, Please help me with this below requirement. We are using incidents properties OOB to move incidents to closed state after 5 days once the incident state is set to resolved. This will run in weekends as well. can we restrict this to run only...
Hi,I see SN has 5 priorities, We would like to only use 4. I would like to delete Priority - 5, I could not find it from the documentation. Appreciate any help in this regard. I would like to remove Priority 5 from both Incident and Problem managemen...
Hi All, We have a requirement to Auto assign the newly created incidents to Someone from Assignment group based upon the availability and client want to enable Advanced work assignment in SNOW to complete the above activity. Cost - please help me to ...
Hi @Ankur Bawiskar , I have a requirement where I need to display multiple columns in the reference list of variable in Record Producer. Right now, it only displays Sys_id column in reference list after clicking. Both Record Producer and Referenced t...
I've come across SLA breakdowns and can see an SLA breakdown can be set against an SLA record, but I'm failing to understand the advantages compared to data already recorded in the [task_sla] table or available through the use of metric definitions. ...
