Setting up notification for inactive incidents

[Ryan38]

Hi guys,

Trying to set up the notification for the incident inactive for 3 days. Below are settings under the inactive notification.

Also try to setup via inactive monitors but doesn't work. 

Any suggestions would much be appreciated.

[Megha Padale]

Hi Ryan,

Addition to Priyanka, check this article it will definitely help you

https://hi.service-now.com/kb_view.do?sysparm_article=KB0524319

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.

[Ryan38]

Do I need to create scheduled jobs or notification after creating an inactivity monitor? 

It appears the job in the event log but can't see anywhere else or any link to notification for inactive incidents.

[Tony Chatfield1]

Hi, the inactivity monitor creates a sys_event and you then consume\use the event with a notification message. Basiclly the notification message follows the form of the one in your first screenshot.

[Ryan38]

What would be the reset condition if I just want it check very 4hours or everyday. With the above settings, finally I got the first notification, however, it’s about an incident with the updated time is yesterday, which I aim for 3 days.