Settings->Timezone-displaying blank values

[Swapnil Shirsik]

In Quebec upgrade observed that gearbox->Time zone dropdown is empty. Please can someone help?

[Swapnil Shirsik]

Hi Kieran, thanks for the response. Roles specified are admin,itil and we have it so good with roles.

However when run new SNC.TimezonePickerGenerator().getTimezoneList() in background script, it went ok in Paris (where issue does not exist) , gave error on Quebec (where issue exists)

JavaScript evaluation error on: new SNC.TimezonePickerGenerator().getTimezoneList() Root cause of JavaScriptException: java.lang.NullPointerException : java.lang.NullPointerException:

Issue exists for all users including admin and the property is not touched during upgrade. We have created HI case, will update answer once they provide for reference.

[Vu Duc2]

Hi, Please move System timezone from Available into "Selected", The time zone will display again. 

[Swapnil Shirsik]

They are present in selected.

[Prasad Pagar]

Hi Swapnil,

Try the solution provided by Kieran above to make sure its not Quebec issue.

Thank you
Prasad

[Swapnil Shirsik · Accepted solution]

Posting HI response for reference-This issue has been observed to occur in Paris and Quebec when NULL_OVERRIDE [sys_choice] for [sys_user.time_zone] is set to inactive = true. 

instancename.service-now.com/sys_choice.do?sys_id=ca3ea1640a0170330062b9d3cf3ffa71

We're tracking this issue internally under problem PRB1448481, and this should not be a problem regardless of 'inactive' field's value by the release Quebec Patch 3.