Settings->Timezone-displaying blank values

Swapnil Shirsik · ‎04-28-2021

In Quebec upgrade observed that gearbox->Time zone dropdown is empty. Please can someone help?

Swapnil Shirsik · ‎04-29-2021

Posting HI response for reference-This issue has been observed to occur in Paris and Quebec when NULL_OVERRIDE [sys_choice] for [sys_user.time_zone] is set to inactive = true.

instancename.service-now.com/sys_choice.do?sys_id=ca3ea1640a0170330062b9d3cf3ffa71

We're tracking this issue internally under problem PRB1448481, and this should not be a problem regardless of 'inactive' field's value by the release Quebec Patch 3.

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Swapnil Shirsik · ‎04-28-2021

Same for admin,users.

Ankur Bawiskar · ‎04-28-2021

Hi,

Is this happening post upgrade?

if yes then please raise HI ticket.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Swapnil Shirsik · ‎04-28-2021

Ok, thanks for your views.

Kieran Anson · ‎04-28-2021

Hey Swapnil,

Do the users have the required role as outlined in the system property glide.timezone_changer.roles ? This property won't have been updated by the Quebec release unless someone merged/reverted a skipped record.

The jelly template calls "new SNC.TimezonePickerGenerator().getTimezoneList()" to get a list of timezones. If you call this in a background script you can test to see if an array is returned or not.