Should a guest account be disabled or deleted?

[jabra]

When you first install a wireless router in your home you are encouraged to change the password to your admin account so others can't get in using that common id and password.   By the same token should the generic "guest" account in your ServiceNow instance be either disabled, deleted, or have a password changed to prevent a login?   What would be the consequences?

[Chuck Tomasi]

Hopefully we answered your question, Scott.   If so, please mark the appropriate response as correct so that others with the same question can find it quickly in the future and that it gets removed from the Unanswered list. Thank you

[Pradeep Sharma]

Here is additional info on similar thread.

Re: How to prevent user from seleting Guest account in an Incident record

[Pradeep Sharma]

When it is good idea to not delete the record, it is good that you are aware of cascade delete rules also. Please refer section 7 here.

Reference Fields - ServiceNow Wiki

[Michael Fry1]

If you leave it on, you can modify the inbound action Create Incident and add something that if you don't recognize the email address, send them a notification letting them know that and what to do:

if (gs.getUserID() == '5136503cc611227c0183e96598c4f706') { // Guest

      gs.eventQueue("email.failed", sys_email, email.from, email.from);

} else {

Also, there's no email address on the account, so they can't reset the password.

If you're using the New Call application, that will insure you capture all inbound emails.

[jamesmcwhinney]

Is it actually possible to log in to the guest account?