Show all Requests and Incidents from Caller, in Related List

[Jon Collins2]

Hi Folks, 

Is there a way to display all requests and incidents from a caller, in the related lists on a Incident or Request? 

Our technicians would like to be able to see all INC's and REQ's from the submitter, when working tickets. 

Thanks in advance!

[Aman Kumar S · Accepted solution]

Hi @Jon Collins2 

You can create a relationship for this, and use "requested_for" field for Request table and "caller_id" field for Incident table and use that as a query for gliding through the task table.
You can follow up below code:

https://www.servicenow.com/community/it-service-management-forum/custom-related-list-scripted-relati...

[JP - Kyndryl]

Hi Jon,

Look at the Related lists OOTB for Incidents.   Additional Actions > Configure > Related Lists   and pick Incidents by Same Caller (as an example).