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10-25-2022 01:26 PM
Hi Folks,
Is there a way to display all requests and incidents from a caller, in the related lists on a Incident or Request?
Our technicians would like to be able to see all INC's and REQ's from the submitter, when working tickets.
Thanks in advance!
Solved! Go to Solution.

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10-25-2022 01:47 PM
You can create a relationship for this, and use "requested_for" field for Request table and "caller_id" field for Incident table and use that as a query for gliding through the task table.
You can follow up below code:
Aman Kumar

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10-25-2022 01:47 PM
You can create a relationship for this, and use "requested_for" field for Request table and "caller_id" field for Incident table and use that as a query for gliding through the task table.
You can follow up below code:
Aman Kumar

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10-25-2022 01:52 PM
Hi Jon,
Look at the Related lists OOTB for Incidents. Additional Actions > Configure > Related Lists and pick Incidents by Same Caller (as an example).
JP