show related incidents based on a field in the incident ticket, not a user
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03-27-2014 01:50 PM
So we use incident to track issues with stores that we support, the caller can be different each time a INC ticket is opened for a store (field: u_store_number)
I would like to find all INC tickets by store number. Would it be best to modify the UI Macro that "show related incidents" for users? or any other ideas? please and thank you for any assistance you provide.
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Incident Management
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04-10-2014 01:18 PM
Thanks Slava, thats the answer I was hoping to get!
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04-15-2014 06:14 AM
Unless you need further help on this topic, would you please mark your question as answered? Thanks.
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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04-16-2014 03:48 PM
i'm still having a hard time creating the Macro, I think my problem is i'm not a programmer or developer and this is my first time creating/modify a new macro.
