Show tasks by requested for user
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‎06-12-2012 03:57 PM
I am working for a company that wants to employ a New Call feature for their service desk. Service Now Guru has such an app. for download (for which I thank them mightily) But one of the requirements our end users have asked for, is that when you insert a Requested For name from the sys_user table, that the form also show any open tasks by that users. Kind of like a related list, or UI Macro by the requested_for field.
The New Call module does not actually create a record, so I think this may be where the stumbling block is. I wonder if anyone else has tackled such a request.
The Service Desk has asked that as soon as a name goes into the requested_for field, that they have access to the users open tasks. Many Thanks for ANY response, or suggestions, Mark S.
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‎06-13-2012 01:12 PM
Ahh, I see, Thanks again, I guess I shuold ignore the wiki article I read saying "separate 2 attributes with a comma". This works great.
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‎06-13-2012 01:25 PM
No, multiple attributes must be separated with commas. Multiple values for the SAME attribute get separated with semi-colons. Hardly intuitive, but effective.
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‎06-13-2012 01:25 PM
I'd like to see attributes transitioned to a related list, but apparently that's a lot easier wished for than coded.
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‎06-20-2012 04:22 PM
I created a new SC Item, with a variable set. In the variable set I added a "requested_for" variable (referencing sys_user) to the SC Item form. I cannot get the 'requested_for" field on the new form to be populated from the 'u_requested_for' variable on the New Call form. It works okay for the cart items. If anyone has successfully done this I would appreciate any imput. I'll play with it some more, and post my findingss..if I can get it working. Cheers
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‎06-20-2012 04:24 PM
I did add the client script from the demo item to my new variable set...shoulda mentioned that