Published article on knowledge center workspace does not show the 'Retire ' button
'Retire' UI action is missing in Knowledge center workspace but visible in 'itil' view. We have configured declarative action but still UI action is missing.
Forum Posts
How to Trigger Popup Only on "Order Now" Click in ServiceNow Order Guide?
Hi, I need some help.I have a use case where I need to display a popup message when a user submits a catalog form. This is working fine for catalog items. I created a widget for the popup and called it in an onSubmit client script, and it works as ex...
Child group member can able to see parent group assigned task
Check: I Have parent group named called " NNC" and the child group named "WRN-ADC".I am part of child group.When i open the catalog task assigned to me, i can able to see the task assigned to the parent group also. How to restrict this. How this fun...
How have you implemented Unauthorized Change Requests for CMDB?
How have you implemented Unauthorized Change Request in your organization?Whenever there is an unauthorized or an illegal change to any CI, we want an Unauthorized Change Request to be Created.OOTB, this is an emergency change.What process do you hav...
Resolved! Issue with File Attachment Field Navigating to Another Section
I have a form with two sections:Section 1 contains a field of type File Attachment.Section 2 contains two mandatory fields.When a user uploads a file using the File Attachment field in Section 1, the file uploads successfully, but the form automatica...
UI Action Override Field Not Working – What Is Its Purpose?
Hi Community,I have a question about the purpose of the Override field in UI Actions.I created a UI Action on a parent table and another UI Action on a child table using the same Action Name, but with different scripts/actions. The child table execut...
Making Planned and Actual Dates Editable in Project (pm_project)
Planned & Actual Date Fields Read-Only in Project – How to Make Editable?I checked that the Planned and actual Dates are derived from Project Tasks, where the latest end date of the project tasks determines the Project’s end date. But how can make ed...
Resolved! Sys id in List view issue
Hi all,when I open enhancement table, in the list view I can see the sys id of the product instead of display name. I have attached the screenshot. How do I fix this?
Restrict "Requested By" User from Being Selected as Manual Approver on Change Form
Hi Team, On the Change form, we have a Manual Approver field which is a List Collector. Currently, it is configured to allow selection of only active users who have the approver_user role. We have an additional requirement to enhance this restriction...
Resolved! ITSM Exam Prerequisite – Clarification Needed
Hello Community,I have already received a voucher and registered for the ITSM exam, and I am currently preparing for it.While scheduling the exam, I noticed the prerequisite mentioned:Candidates must hold the Certified Implementation Specialist – Dat...
how same ritm appears twice in approval task (my tasks) in sp portal
Hi Teamin approval table only one ritm is available but in sp portal it appears two approval with same ritm please suggest how to debug
Unidentified script continuously updating form field
Hi everyone,I've been troubleshooting an issue for the past couple of days and could use some guidance. A specific field on a form is updating continuously (approximately every minute), and I need to identify the exact script, Business Rule, or workf...
How Is the Escalation Field Being Populated on Problem Records?
Hi, We currently do not have any escalation feature or escalation configuration implemented for Problem Management in our ServiceNow instance. However, I noticed that there is an "Escalation" field available on the Problem record, and this field is b...
Re‑running Assignment Rules When Requested For Changes in Order Guide
Hello everyone,I have an Order Guide that contains 7 items. The first item is always triggered first, When we change the Requested for on the first item, all the other items’ Requested for values are updated as well (we use a sequencing process for t...
Not able to convert timezone of selected date and time in scoped app
Hi Everyone, I'm working in a scoped application and facing an issue with time zone conversion. I have two Date/Time fields: Scheduled Date Time (user input)CDT Date Time (target field) Requirement: When a user selects a value in the Scheduled Date T...