Hello Community, Greetings of the day. i hope you are doing good. I observed strange behavior of SLA in production instance. Issue : We have implemented SLA definition and given pause condition as state resolved now what we observed intermittently i...
Hi Team,I’m working on an enhancement related to attachment handling in ServiceNow Service Portal. Current Behavior :When a user deletes an attachment from the Service Portal (on a Requested Item – RITM):The attachment is removed only from the RITMHo...
Hi Everyone, We are getting ready to go live with Advanced Work Assignment - no customizations, all out of the box. While doing a final testing I noticed a new Presence Status of AI Available. Can anyone help me understand where the new “AI Availabl...
Hi Community,I am working in Now Mobile > Mobile App Builder.Screen:Asset Management for mobileCreate IncidentType: Input Form ScreenIssue:I added the impact field in Inputs, but it is not showing in the Now Mobile app. Only urgency and short_descrip...
I want to be able to create actions (such as adding a Problem # to a group of incidents) that you would do using the "actions on selected rows" button.Different actions depending on the situation (closing a group of tickets; adding a change or proble...
The exact execution order of Routing Policies vs TriggersHow routing policies influence trigger evaluationBest practice for deciding logic placement (routing policy vs trigger)Scenarios where triggers may not fire due to routing configuration
Hello team,New to service now . I am looking for enabling audit for every fields which i created from a custom table. Can you guys help me to find it. I am new to service now .Thank you
Hi ,I am developing an automated MFA reset process using Flow Designer and a Custom Action with the Microsoft Graph API. The goal is to allow users to request an MFA reset via the Service Catalog, which then triggers a flow to delete their existing M...
Hi Team, I have created survey for Interaction table and i have added few trigger condition when state is changes to closed and type is phone or chat, assigned to is not empty etc.As per OOB survey email should trigger but my case am not.Below are co...
<p>Hello Community,I am working on configuring Service Level Agreements (SLAs) in PDI and would like some guidance and best practices regarding SLA Duration Types , Explain all types.Specifically, I want to make sure I am choosing the right approach ...
Hi Community,I have requirement to add parent RITM along with variable as a pdf on emailhow to achieve this with email script?use below code in email script but it will generate pdf with fields only not variables :-var pdfLink = gs.getProperty('glide...
Hi Experts,I am working on a requirement for Task SLA (task_sla) on RITM (sc_req_item).Requirement:For In Progress SLA → show current Assigned ToFor Cancelled SLA → show Assigned To at the time of cancellationWhat is already working:When SLA is cance...
Requirement is if a case is created through portal the contact type should be set as portal, if created through email the type should be set as Email. For Email it is working fine, we are setting through Email 2 case flow But through portal it is set...
What is SKU ? I heard this term multiple times from people. csm SKU.. SKUs subscription..etc. Can you please explain in simple words ?
Hi Team,I have created a Scheduled Job in ServiceNow for approval reminder notifications. The requirement is that the job should run only on Riyadh business working days (Sunday to Thursday) and should not execute on Friday and Saturday.However, curr...