Cannot remove Guest user set to CanRead in Knowledge Base.I clicked the Edit button, removed the user criterion Guest User from the Can Read List, and clicked the Save button, but it has not disappeared from CanRead. Why is this?
We are on Istanbul. I am setting up stock rules to establish reorder points. I can see the Stock Rule Runner scheduled job but we can find no evidence that it runs. Is there more configuration that needs to be done to have the job run?
Hi community, I recently received a request to automatically create normal change after service request submission. Technically, it is easy to proceed and not any issue. But what about the process wise? How would you evaluate such request? Thank you....
I have to import a file with association to user and one group. When a user is no loger in the the file it must be removed from the servicenow group. How can I make this with a transform map?
Hi all, I followed all the steps to set up OAuth 2.0 Client Credentials for a ServiceNow-to-ServiceNow integration:In Instance A (target), created an OAuth Provider (Application Registry) with Client ID, Client Secret, and Redirect URL. Associated a ...
Hey SN people, New job, trying to clean up fulfillers, it's a mess lol. I wanted to post my workflow to see if what I'm doing makes sense to others and whether it is going to accurately identify where we can clean things up. Our account reps have pro...
How to capture the complete cataolg item which involves (variable,catalog Clientscript, UI Policy, UI action, catolg) in tokyo version, there i no add to update set link enabled, Please suggest.Thank you,
Hello all,I’m trying to move a decision table created in the Dev instance to the Test instance. I created the entire decision table from scratch and ensured each update was captured in the update set. While moving the update set, there were no previe...
without WFO' you would create a child schedule with holidays as schedules entries, but how do you set up schedules with WFO to account for holidays?is there any other way than creating multiple schedule plan/shifts that exclude holidays?
Portal configuration page and widget in editor page is coming empty. Is anyone facing the same issue in PDI.I am on yokohoma version
Hello All, I have a requirement , where I have one variable on my Form as 'Status change' which is a selectbox and it contains multiple option such as cancelled , on hold , waiting for resource etc , whenever User changes the value of the 'Status Cha...
Hi,I have created one record producer to generate Interaction record. On that I have fetch the "Phone" variables data to work notes of interaction. From the interaction we are creating a incident. That time that work notes of "Phone" needs to be upda...
Restrict Category Picker Field:Users with the knowledge role should be able to select existing categories.They should not be able to create new categories via the reference picker or popup.Prevent Field/Column Creation:Users with the knowledge role s...
Hi, I'm trying to configure the 'Short Description' field from the release parent to populate the 'Project Name' field in related tasks. However, the current business rule is incorrectly updating the related tasks using the 'Description' field from ...
Hi all, I have been tasked with seeing if ServiceNow can change the colour/notify in the incident list when an update has been added to an incident from the customer? below is an example of an incident: Can the list view background change colour for...
