This document is for all of the those who have questions about ITSM (ITIL) processes and procedures. Feel free to download this Microsoft Word document, which has embedded Visio diagrams, and use it as you see fit. It has processes diagrams, process ...
How to enable scope selector in the background script. I can currently only select the global scope.
Hi Team,A client is receiving system-generated case notifications that were created/opened by other users. She is not the caller/creator of these cases, but the notifications are being sent to her registered email address.What would be the best way t...
We have a requirement where the Enforce Restriction checkbox controls access to a record. Expected FunctionalityWhen Enforce Restriction is set to true, two Glide List fields should become visible:Allowed MembersAllowed GroupsThe purpose of Enforce R...
Hello,I am working on playbook, i created a content item and record generator, when i click Content item on Portal it shows link instead of opening the form , after clicking to link it redirect to form then,Is there any way to not show this link?
Hi All,I want to populate the variable's value which is inside the MRVS onto the onsubmit catalog client script , however i am not able to access the mrvs value from the onsubmit client script which applies to the catalog item.please help me on this
Hello everyone,As an approver, I want to see the variable requested_for in my approval email.This requested_for is in my variable set named SNAR_1 I have tried the following without results. It seems there should be an easier way. I think the varia...
Hi Community,Sharing a solution for a widely asked requirement in servicenow, where we need to set the value of a variable inside a Multi-Row Variable Set (MRVS) based on the value of a variable outside the MRVS.RequirementIn a ServiceNow Catalog Ite...
Since Helsinki, we modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login. Fulfillers are directed to the platform. This worked well until we upgraded to Australia. In speaking to SN support they identifie...
Hello Folks, While working on Flow Designer, I created a flow and unfortunately ended up deleting it. I first tried rolling it back, but had no luck.Luckily, I remembered that the changes might have been captured in an update set (or even the default...
I am working on automating the Risk assessment process in Change management. Currently the user fills the risk form through UI action. As shown in the image this form pops up on the screen and then when we submit , the risk gets calculated. Mostly ev...
My organization has multiple teams with different responsibilities for after hours support. I am unable to create any shifts that overlap without receiving the error "span overlaps rotation schedule"A generic example of what I'm trying to create is:...
Hi Teamwe have a table called demand resource, in that we have reference field call opportunity. In list i need to bring opportunity name. I added the field in LIST layout, but still unable to see in list personalize List Columns.Could you please he...
Hello All,I'm investigating Knowledge Translation behavior with Knowledge Versioning enabled and would like to understand whether what I'm seeing is expected OOB behavior.ScenarioA source article is published.Translations are created for multiple lan...
We are considering implementing ACL-based access controls to restrict visibility of Incident records assigned to the following assignment groups:PSO-PLATFORMS-SOC-L1PSO-PLATFORMS-SOC-L2The requirement is that Incident records assigned to these groups...
