Hi All My requirement is when a catalog is submitted, multiple child RITM's to be created but the Parent RITM should get closed as soon as the Child RITM's are created. How can i achieve it?
I'm trying to change the font color of the due dates in the list view of PTASKS if the due date is past, but no matter what I try it doesn't seem to work. Here's what I have now: Table: Problem Task [problem_task] Field Name: Due date Value: javascri...
I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in s...
I have requirement that, if on Service portal, catalog item at the time of form submission i add attachment the i want to auto populate work note on sc_request, sc_req_tem, sc_task record that attachment is added. Now current BR is Before and Insert ...
Hello Friends,Need your help, below code is not working dynamic, any mistake in request body. Creating the record in external system but caller and short_description is not dynamic it is inserting ${sd}, ${caller_id}. var sp = new sn_ws.SOAPMessageV2...
Hi All,Is there any way that we can push HTML format in work note section from server side code ?
I'm developing a catalog for a client, and our record producers have specified Impact and Urgency variables in the Incidents table. I have an instance for several clients and many rules are transversal.These variables already exist in the Incidents t...
I have added the new report by add new element in workspace now I need to shared the reports to certain group how can we do this ? In normal reports we do have share options but I don’t see that in reports which is created through workspace by add ne...
Hello,I'm trying to set up a schedule for my agents, I've seen the guide and the first article in it refers me to the manager workspace which I'm struggling to find.I'm an admin on my instance and I have the prerequisited roles.Would appreciate any h...
HiWe are trying to run a powershell stored on external client server on their C:drive, but we keep getting a powershell execution error - "Step Status": { "code": 1, "message": "Powershell execution error"with Windows error code 8013...
Hello All, Can some one confirm me if we can create Groups, location, users in consumer instance from provider instance using service bridge? If yes please help me with steps
We have a button in Notification called 'View Request'. When a user submitted a request , these mail will trigger to the submitter. if he clicks on that link and user is logged in, it will open the request in portal view like below.If a user is not l...
I have Delete button on sys_template table. How to hide this "Delete" Ui Action in classic view but not in UIB. Can some one please help me with this.
Hi am facing issue , users keep continuously getting the emails from ITSupport and it's flooding thier mailbox
I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...
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