SLA notification

[Samuel25]

Hi all,

I have created a new event " sla.warning1 " other than out of box events   " sla.warning "   and   " sla.warning.breach " , and I have assigned it to a notification and I have added it to the workflow.

So , whenever the sla breaches a certain , percentage the event   " sla.warning1 " is fired and it triggers a notification ,

the issue that I am facing was though event is triggered and the workflow is run without errors , the email is not going.

I have checked that in email logs as well..

One more thing is that , the workflow is stopping at " join " when I moved to my production environment but working fine in my normal instance.

version : Helsinki

Please respond,

Thanks

[Alikutty A]

Hi,

Can you show a screen print of your workflow? Have you added workflow End activity?

Thanks

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[Samuel25]

Unfortunately I should not display that , but I have added workflow end activity and now the workflow is fine , running successfully , events are triggered but emails are not sent.

[Alikutty A]

Have you checked in the Event logs if Parm 1 and Parm 2 has any values in it?

Thanks

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[Samuel25]

Hi alikutty,

There are no values in Parm 1 and Parm 2