SLA "Has breached" field

[zeeshan ahmed1]

Hi everyone ,

My SLA is getting started(created) with "has breached" field checked in that is "True" .what may be the reason ?

which is not ideal ,has breached should be checked in (true) only if the SLA has breached 

[DirkRedeker]

Hi

Do you have the "Retroactive start" field checked in your SLA Definition?

Let me know if that answers your question and mark my answer as correct and helpful.

BR

Dirk

[Vivek Doneriya1]

Hi 

This is occurring on all incidents tickets that have any SLA attached to them, all SLAs are creating with "has breached" field checked as 'true'.

Yes we have "Retroactive start" checked true, still the issue persist on all tickets....

Anyone can we get some clear picture of what is making "has breached" field to be true even there is time to breach.

[DirkRedeker]

Hi

Can you please share the screenshot of one or two example(s) of breached records, as well as the according SLA Definition?

That would help for further investigation.

Just let me know.

BR

Dirk

[DirkRedeker]

Hi

Do you have an update on this question? Were you able to sort it out?
If you were able to solve your issue, just let me know and mark the best answer as correct and helpful.
This will close this thread and help others to benefit from the outcome.

Thanks & BR
Dirk

[Vivek Doneriya1]

Hi 

Yes we got the solution to this.

Cause - Schedule Entry in the Schedule Selected for particular SLA have Repeat untill date is expired.

Solution - You can update the date to some future date or you can leave it blank so that it repeat indefinitely.

Let me know if this resolves your issue and mark the answer correct and helpful.