SLA Scenario

Ajai007
Tera Contributor
  • Have You Work On SLA’s If Yes Then Suppose There Are 2 Users One From Japan And One From India Sla Trigger From The India Locations What’s The Time Shows For The Japanese Users? On The Basic Of Time zone How Can You Achieve It?
1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ajai007 

 

Have a look here

https://youtu.be/klo0KWe5enA

 

You can use the Timezone field on SLA.

 

LearnNGrowAtul_0-1706368537551.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes based on my experience and knowledge. Redistribution or copying of functionality is not ...
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ajai007 

 

Have a look here

https://youtu.be/klo0KWe5enA

 

You can use the Timezone field on SLA.

 

LearnNGrowAtul_0-1706368537551.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes based on my experience and knowledge. Redistribution or copying of functionality is not ...