Standard Ticket Tab - service portal

[SUJITHA PS1]

Hi All,

I wanted to make "Type your message here " field to from Standard Ticket Tab widget to  multi line text. Attaching screenshot . Can someone guide to do that ?

Thanks ..

[suvro]

Cntrl+Right click on the widget. You will get option to edit the widget in widget editor and modify that particular html component

[Vasantharajan N · Accepted solution]

Already that mentioned additional comment field is of type textarea. if you are looking for adjusting the height then please clone the widget named "Ticket Conversation" then add the height style to textarea tag and replace the current widget instance with the new one that you added to the page "ticket".

if you are looking for solution to add new line when you hit the enter key instead of adding the comments then open the page "ticket" in Page Editor and locate the Widget instance of "Ticket Conversation" then select the value "New Line" for the option "Enter key behavior"