State field read only in problem sow

[joshmorris]

Hi, is it normal that the state field in SOW for a problem is read only? When I click continue problem it takes me to native UI?

[Ankur Bawiskar · Accepted solution]

@joshmorris 

Usually state field will be read-only on PRB in SOW as compared to native.

Did you check which client script or UI policy is doing that?

Also "Continue problem" is an OOTB ui action which will take user to native. It's OOTB behavior.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@joshmorris 

Usually state field will be read-only on PRB in SOW as compared to native.

Did you check which client script or UI policy is doing that?

Also "Continue problem" is an OOTB ui action which will take user to native. It's OOTB behavior.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[joshmorris]

Thank you, I found it was a client script so made it inactive

[Bhuvan · Accepted solution]

@joshmorris 

Problem 'state' field is read-only in classic UI as well as workspace out of the box.

To make it editable, you have to disable UI Policy, Client Script and Dictionary over-ride. It is not recommended to change this behavior but below is for reference,

UI Policy - 'Make Problem State read only'

Client Script - 'Make Problem state readonly'

Dictionary Override - go to state field -> Configure Dictionary -> Open Dictionary Override table 'problem' base table 'task' and disable 'Override read only'

State field - Editable in Classic UI after the changes

State field - Editable in Service Operation Workspace after the changes

Revert the changes to make it back to read-only.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@joshmorris 

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan