Switch View back to Default from Self Service

[John H1]

We had a user that witch their view on a RITM item to Self Service and cannot switch it back to Default.

How can I switch it back to Default when selecting View from the drop down and selecting Default does not work.

[Aman Kumar S]

By any chance you have view rules setup?

If so, it won't allow to change the view.

[John H1]

Good question, but we have not made any rule changes that would include Views.

[Aman Kumar S]

If there is "view_changer" role and also if there is no view rule on these table either.

How are you accessing the RITM list, is it thought a app module, can you check the link type, if there is a forced view attribute added in the URL

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards

[John H1 · Accepted solution]

I worked with support and we made the following change that return me to the correct view. They are working on the cause but I have a viable workaround.

Navigate to the user preferences table and delete the view for that specific table