sys_journal table

Srikar6
Tera Contributor

As a normal user, how can I access sys_journal_field. There is a requirement for us to view comments/ work notes related to incident/request etc. 

If I am not able to access the API, how am I able to view the work notes/ comments when I login? Also, why is sys_journal_field not accessible via REST API Explorer even though "Allow access to this table via web services" is checked for that particular table.

 

8 REPLIES 8

Hi Ankur, if the user is able to view comments when logged into his profile, the same user must be able to hit the endpoint to fetch the comments/ work notes right? If not, is there any different way used to fetch comments for an incident in the UI?

For ex,

In the attachment you can see as a normal user without any special roles I am able to see comments against an incident.

If I use the same creds and hit sys_journal_field with element_id filter pointing to that particular element, I get the following message

{
    "error": {
        "message": "User Not Authorized",
        "detail": "User is unauthorized to access table: sys_journal_field"
    },
    "status": "failure"
}
 
 

@Srikar 

that user might not be having table level READ ACL

Did you check that once?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Srikar,

We're having the exact issue, do you find a solution/root-cause for this issue?

Thanks in advance!

Prasanna Posetty

Pranesh072
Mega Sage
Mega Sage

Can you add snc_platform_rest_api_access role to end user and try again?