sys_journal table
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02-23-2021 05:00 AM
As a normal user, how can I access sys_journal_field. There is a requirement for us to view comments/ work notes related to incident/request etc.
If I am not able to access the API, how am I able to view the work notes/ comments when I login? Also, why is sys_journal_field not accessible via REST API Explorer even though "Allow access to this table via web services" is checked for that particular table.
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Incident Management
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02-23-2021 08:53 PM
Hi Ankur, if the user is able to view comments when logged into his profile, the same user must be able to hit the endpoint to fetch the comments/ work notes right? If not, is there any different way used to fetch comments for an incident in the UI?
For ex,
In the attachment you can see as a normal user without any special roles I am able to see comments against an incident.
If I use the same creds and hit sys_journal_field with element_id filter pointing to that particular element, I get the following message
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02-23-2021 10:03 PM
that user might not be having table level READ ACL
Did you check that once?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-22-2021 01:39 AM
Hi Srikar,
We're having the exact issue, do you find a solution/root-cause for this issue?
Thanks in advance!
Prasanna Posetty
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02-23-2021 09:19 PM
Can you add snc_platform_rest_api_access role to end user and try again?