Tabs missing in incident records

Hui Zhong · ‎06-19-2020

Only able to view Task SLAs in incident record. Other tabs not showing up. e.g. (Incident Tasks, Affected CIs, Impacted Services/CIs, Problems, Change Requests)

Dhananjay Pawar · ‎06-19-2020

Hi,

If related list not visible to your instance, Might be you need to take them on form.

Open the form -> right click on header -> configure -> related list

then you need to take all those required related list from available to selected.

Mark correct/helpful based on impact.

Thanks,

Dhananjay.

View solution in original post

Satyanarayana C · ‎06-19-2020

HI,

Please check if there are any UI policies hiding the related list for the logged in user.

Thanks

Hui Zhong · ‎06-19-2020

Hi,

Could you direct me to where i can go to check the UI policy?

Dhananjay Pawar · ‎06-19-2020

Hi,

Check attached screenshot for more details. How to navigate to ui policy.

Monika2 · ‎06-19-2020

Hi Hui Zhong,

In my instance as well by default it is showing Task SLA related list only but you can right click on form and go to Configure-> Related list and can select the related lists that you wants to see and Save it.

PFB screenshot for your reference.

Regards,

Monika