Teams Virtual agent Bot is not responding(Not showing any data from table) when the flow comes to User Input Reference choice node.

[Chandrasekhar 2]

Hello,

When I use the User Input Reference choice in the virtual agent Via teams, it is not getting the table's data. The table only has 200 records. When I start the topic it is starting correctly, but when the flow comes to the reference node, I am not getting any response from the bot. I had to restart the bot. 

Note: In Portal, it is working perfectly. In Slack, I am getting only a few records, not all. But, Slack is at least responding. Can any one of you please help in fixing the Team's bot and slack to get all the records? Thank you!!

Appreciate your responses!!!

[Charlotte Pakes]

Hi,

This was posted quite a while ago, but I came across the same issue and I am replying for others who may also find this thread and be stuck.

Most likely the issue is due to there being an upper limit on the size of a chat post in Teams. Microsoft defines an upper limit of 28Kb on chat size per post. Any outbound payload from ServiceNow to MS Teams if > 28Kb overall, Teams will respond with HTTP error 400 or 413 - MessageSizeTooBig. 

https://learn.microsoft.com/en-us/microsoftteams/limits-specifications-teams

We hit this issue on a Reference choice for our cmn_location table.

Cheers,

Charlotte