The reference field value is showing empty in list view

[Manju Shree]

Hi All,

I need help in figuring out why few values in list view is showing empty but when I right click on the empty and give show matching, it is showing me sys ID in the filter and filters only 1 record.

In my certificate task table I have a field name Unique certificate which is referring to cmdb_ci_certificate table. The referred certificate is created through script include( when sectigo certificate is created, a record will be inserted in cmdb_ci_certificate table as well)

Only for the records created through these script include is not showing the display value. For other records created (apart from the script include) is showing the display value.

Do I need to modify the script include to show the display value in reference table. If yes, how should it be done or any other suggestions will be much appreciated.

Thanks in advance,

Regards,

Manjushree

[Aman Kumar S]

How are you exactly setting the value in the script include?

And once you see the sys_id in the list, did you search with it, if it taking you to the correct cmdb_ci_certificate record.

[Manju Shree]

I'm fetching the value from sectigo table and checking if existing records are there, if its there the data would update else it  will create the record.

It is taking me to the correct cmdb_ci_certificate record.