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2 hours ago
Good afternoon.!
On SCTASK, the SLAs are clickable (hyperlink) but on INC, the SLAs are not clickable(hyperlink).
SCTASK
INC
Please help.!
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
Solved! Go to Solution.
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2 hours ago
Hi @AbdurRahmanSnow ,
Verify List Control settings for the related list
Verify Omit links, Omit drill-down link is not checked and Omit links condition does not have any script defined.
If this helps solves your query, mark this as correct/helpful.
Thanks
Anand
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2 hours ago
@AbdurRahmanSnow As rightly mentioned by @Anand__99 in OOTB setup, the links on the Task SLA list is omitted via list control. Please follow the steps below to active them. Uncheck the Omit link checkbox to enable the links.
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2 hours ago
You need to uncheck the Omit Link option under the List Control for the related list.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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2 hours ago
Hi @AbdurRahmanSnow ,
Verify List Control settings for the related list
Verify Omit links, Omit drill-down link is not checked and Omit links condition does not have any script defined.
If this helps solves your query, mark this as correct/helpful.
Thanks
Anand
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54m ago
Thanks a lot @Anand__99 . Appreciate it.
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2 hours ago
@AbdurRahmanSnow As rightly mentioned by @Anand__99 in OOTB setup, the links on the Task SLA list is omitted via list control. Please follow the steps below to active them. Uncheck the Omit link checkbox to enable the links.
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54m ago
Thanks a lot @Sandeep Rajput . Appreciate it.