track who read a KB

[VL10]

Hi, I have two questions:

1) Is it possible to track the users who read a KB article?   (not anonymized but specific names)?

2) Trying to also figure out if there is any workflow that pushes an article to a group of people to be read.

[shibasou]

Hi.

1.Users who read the article can use the "kb_use" table to understand.

　(kb_use.list)　Search for it in the Filter Navigator. 

2.The second question is, do you want the article to appear only in certain groups?

　Then review your knowledge base settings. There is an item that can be set to read.

Please hit helpful and accept this as a solution if it solved your problem.

Thank you.

[Rampriya-S · Accepted solution]

1. For tracking user who read the article -> Knowledge Use(kb_use) Table.

2.You can configure Can Read for the Knowledge base.

Mark Helpful if you accept the solution.

[VL10]

Thank you for your prompt response!