Two forms on the same table - best practice?

[James Rostron1]

Hi, I wanted to ask what best practice is in the scenario below?

My Incident table "default view" on the Form Design is used to handle all incidents logged via the SP portal and Service Desk.

I have a secondary module under the Service Desk application to handle all associated "User Administration" via an inbound email action. At the moment it uses the same "default view" Form.

I want to create a different form to handle the user administration tickets generated by email, what is the best way to do this?

When i used "Views" and modified the selection on the "user administration" module it altered my view on Service Desk tickets which i want to keep as-is.

A few thoughts I had were:

- Create a new table that extends from the Task table and set a new "default view" on this one.

[Daniel Draes · Accepted solution]

You will need some form of identification on the tickets to know which is User admin and which is other. As long as you have that (i.e. Category, Type,..) you can use a view rule to drive the respective view when opening a record. Have a look at View management with Create a view rule.

[James Rostron1]

Thank you Daniel Draes

Just what i needed