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04-04-2017 09:55 AM
Users are receiving error 'My time entry field encountered the following error: TypeError: Cannot read property 'style' of underined.' when viewing closed tickets. Users with admin rights do not receive the error when viewing the same tickets, only users with itil role and no admin role receive the error, and only on closed, not open, tickets. Does anyone have a fix for this issue?
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Incident Management
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04-04-2017 11:33 AM
Thank you Dravvy!
Your reply wasn't the specific answer to my issue but it put me on the right track. I searched the included scripts and business rules on the INC tickets and found several System Client Scripts that had the exact error scripted into them;
catch(e) {
g_form.addErrorMessage('My time entry field encountered the following error: ' + e + '.\nPlease contact support.');
I believe the issue is that the none in
inputControlsEl[0].style.display = 'none';
is in single, not double quotes, but it's another team's script, so I passed it to them to fix.
Thank you for putting me on the track to finding the issue!
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04-04-2017 11:35 AM
Hi Clay,
This is great news
Thanks,
Dravvy
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