Hi @srinidhi ,
You can not directly do this through set value, try to get values from Payload if that is not at all possible then as a workaround what you can do is store the state choice label inprogress or fetch that value in a variable and query sys_choice table and add table name in query and then set the state value .
example;
for testing i have a randon=m string field where i set value as In Progress and in before update business rule i gliderecord to sys_ choice table and got the value for label In progress and set the state value in incident,
BR:
(function executeRule(current, previous /*null when async*/ ) {
var choiceLabel = current.u_string_1;
//gs.info('label: ' + choiceLabel);
var gchoice = new GlideRecord('sys_choice');
gchoice.addEncodedQuery('nameSTARTSWITHINCIDENT^element=state');
gchoice.addQuery('label', choiceLabel); // here i have added dummy value stored in a string to check but what you can do is get the pay load value store it in a variable and use that to query
gchoice.query();
if (gchoice.next()) {
//gs.info('value '+ gchoice.getValue('value'));
current.setValue('state', gchoice.getValue('value'));
}
})(current, previous);
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
Hi @srinidhi ,
Can you explain your query bit clear ?
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
Make sure to set the appropriate value to your choice field. If it finds a diffrence to existing choices it will trend to create a new choice (may be duplication).
make sure to use techenical name of choice to set the value as example below for incident state.
g_form.getValue('state', '3'); // instead of inProgress use ''3''☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
