UI action showing after condition, but "Action not authorized" message is displayed after clicking on it

[Elena Pomana]

Hello,

I have a related list on a contract called Entitlements. That related list has 2 UI actions, "Add" and "Remove" which are actually copies of "New" and "Edit" button but with slightly different conditions. 

I have read different threads and changed the action names of the buttons but it still shows the message, so now I've changed the action names back to what they were.

On the contract form I have a checkbox called "Differential". My requirement is that If that checkbox is false, the buttons should appear.

My condition for the "Remove" UI Action is the following:

If I add the condition "&& current.contract.u_differential == false" to the current one, I can see the button on the related list, but when I click on it, the message "Action not authorized" appears.

I don't understand why it works perfectly before the added condition and it doesn't afterwards.

Any ideas?

Thank you,

Elena

[Vaishnavi Lathk]

Hi,

Can you change the action name of the UI action and check if the issue still exist.

Regards,

Vaishnavi Lathkar

[Elena Pomana]

Hey,

Yeah, I did change the action name and I have the same issue.

Now I see that my pictures are not shown. 😞

Thanks for the response,

Elena

[Sulabh Garg]

Hi Elena,

Please see below KB article from ServiceNow.

Resolution is provided in this article.

Just check if you have the UI action with the same name in the Instance.

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 
Regards
Sulabh Garg

[Elena Pomana]

Hey,

I changed the action name and I have 2 problems:

- the message still displays

- the "New" and "Edit" buttons appear on the related list

I did the following test:

In my "Add" UI Action, I have the same action name as the one from "New"  button and I override the "New" button, but I still get the message.