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SSH credential fails in discovery but passes credential test

We have an SSH credential that works to login from command line to target host. It also passes the 'test credential' test from the instance to the same target host. It works to discovery several thousand other hosts. But it fails in actual discovery ...

User166533 by Giga Contributor
  • 1849 Views
  • 6 replies
  • 1 helpfuls

Catalog client Script for field visibility

function onChange(control, oldValue, newValue, isLoading) {     if (isLoading || newValue == '') {         // return;     } var tstate=g_form.getValue(state);if (tstate == '-5'){g_form.setVisible('u_priority_reason', true);}     }why isnt the above w...

mayurbaligar by Kilo Contributor
  • 4486 Views
  • 9 replies
  • 0 helpfuls

Resolved! Change text color on FieldMsg

Have a catalog client script that displays message on our order guide under our Due Date variable field, the text color defaults to blue would like to change text color to red, Below is the script if someone can show me where to code in to make the m...

mhurley by Kilo Contributor
  • 2575 Views
  • 1 replies
  • 1 helpfuls

Add calculated columns to a report of type List

I want to generate a report from multiple related tables, along with the columns present in the tables i want to have few extra columns.Lets say we have columns Employee Current Salary and Employee Previous Salary, now based on those both columns i w...

vai by Kilo Contributor
  • 11227 Views
  • 2 replies
  • 1 helpfuls

RBAC - Role Based Access Control

Has anyone implemented Enterprise Access Management using Orchestration?This thread seems to have died so I'm digging into the community for a second pass.Do you know anyone that has done an RBAC implementation using ServiceNow AND would be willing t...

Resolved! Can I Call a catalog item from within another catalog item?

We have a catalog item to request access to jump servers.   As part of this, the requester needs to also tell them if they need access to a database(s) and what those are.We have another catalog item that is to request access just to 2 specific datab...

psenkow1 by Giga Contributor
  • 3036 Views
  • 16 replies
  • 2 helpfuls

Limit View to only Assignments on Catalog Tasks

New to SN.   Using IstanbulIs there a preferred method for allowing individuals who do not have the itil role the ability to read/edit catalog tasks that are assigned to a specific group?   We would like people on the business side to get an assignme...

kevinthury by Tera Guru
  • 1858 Views
  • 3 replies
  • 2 helpfuls

Unable to read sys_id

Hello,I'm having a businddess rule on   Task table,which gets executed when the Script Include which is given in the condition field evaluates to true.But, in my SCript Include, i'm passing the params from the business rule condition itself.When the ...

identifying users with tasks from a list view

Hi Friends,  On implementation of Snow we leveraged AD as our user provisioning and now planning on switching to an Identity governance app SailPoint to create users within the tool instead....need a way to cleanup the inherited mess we obtained from...

Phil O_shea by Mega Contributor
  • 1543 Views
  • 5 replies
  • 1 helpfuls

Resolved! Auto-populate variable with value from sys_user

On Istanbul for 4 months.I have created a Catalog Item with variables for entering the Department ID and Accounting Unit values.   I am being asked to auto-populate these two variables based on the person submitting the request. I am able to do so wi...

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kevinthury by Tera Guru
  • 4748 Views
  • 23 replies
  • 3 helpfuls

Resolved! How can I delete changes from an update set

I made a change in our dev instance under an update set accidentally deleted an application.   How can I take any changes from that update set and roll them back?

sbolton by Mega Expert
  • 11727 Views
  • 8 replies
  • 3 helpfuls

Service offerings with multiple Business Services

Hi,Does anybody know if is it possible to link a service offering to multiple business services? I can not see a way to have multiple parents for a service offering, and seems crazy (from a CMDB persepctive )to duplicate service offerings to achieve ...

chrisp1 by Mega Sage
  • 2036 Views
  • 4 replies
  • 0 helpfuls

Resolved! Sum of two fields populate in a third

Hello SN Comm,Looking for some scripting help (suggestions on which to use).I was thinking either using the Calculated script within the third field OR I believe I have read that a Business Rule would be best.Here is the story:I need to create calcul...