Resolved! CAB Members
Hi Team,How can i listing the CAB member and change and/or delete and/or ADD a CAB Member.Regards.
Forum Posts
I would like to create a scheduled job to close resolved records (incident, u_request & sc_req_item) after 5 business days.
Hi Gang, I have been trolling through community posts in regards to achieving this.I found one but it has not quite worked for me as it it is quite specific to the users needs.I need something a bit more generic to target a wider range of record typ...
Bi-directional integration between ServiceNow and HP Service Manager 9(SM 9) for incident management
We need to do a bi-directional integration between ServiceNow and HP Service Manager 9(SM 9) for incident management. Does any one have some information on the procedure to be followed? Which web service needs to be used? Also apart from incident fie...
Steps to add cancelled condition to Approval User activity
Need help with adding a cancelled condition to an Approval User activity. I have the completed the following 3 steps but the workflow is not progressing to the Set Values activity even when the Approval User activity has a result of 'cancelled'.1. Cr...
Resolved! Incidents View Form
Hello, We have an issue with the incidents view - default view. From where we can define a concrete view for all of the system users?
Resolved! How to re-assign an incident to other group if the user is a member of that group only?
I have a requirement like all software assignment group incidents have to assign to network group only by the network group members.How to achieve this?Regards,Gokulraj S
'Copy change' not available for Standard Changes
Hi All,I have observed that Standard Changes do not have Copy Change button/ feature in Helsinki version.For Normal and Emergency Change, Copy change is available and works as expected.Can anyone please tell me why ServiceNow have not provided Copy c...
Difference between catalog task and task
Hi,Any one pls tell me the difference between 'catalog task' and 'task' tables,is both are same?
Resolved! SOAP integration with Service Catalog
We have an SOAP integration with the Service Catalog, but it is very complicated and I strongly suspect is not the correct way to do it.Basically what happens is that a SOAP message comes in and a transform map sets the fields for the Request. The re...
Resolved! How to add related search result to catalog task
Hello,How to add related search result to catalog task form as we can see the related search result on incident form.I tried to add by going to form design of catalog task and added contextual search result(formatter) but it is not showing can any bo...
How can I hide container in service catalog
HI All,I have to hide a container in service catalog. I can hide the variables in service catalog but unable to hide the containers.Has anyone done this kind of requirement. I tried through UI policies. I have attached a sample for the same.Kind rega...
Check if an attachment is added in current update of record
HiI need to check if an attachment has been updated to the record. on the basis of that i need to Run some function.Can this be possible?The skeleton can be like this: if(an attacment added){ yes(); else No(); I thought of a soultion to write an...
How an asset is created for CI?
I am curious to know how a CI which is discovered through discovery creates an asset. Is there any business rule or something? Which classes of CIs are classified as assets?Can I do some customizations that allow certain CI classes to create assets? ...
Re-using an Asset for a new CI
Let's say you have a physical server in your data center that's the Microsoft Exchange server. The company decides to move away from on-premise Exchange and the server is completely wiped of all applications and operating system. The CI should be mar...
Resolved! How can I relate multiple changes to a Release V2 record?
I am in the process of implementing the Release V2 module and I need to be able to relate number of change records to a release. In the previous release that link was there but in the new module it appears it can only link to one release record. ...
