Unable to download attachments in workspace

Divya13
Tera Contributor

‎02-28-2024 12:08 PM

Hi All,

Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the attachment record with sys_id and other details.

 

Catalog task with Attachment:

Divya13_0-1709070435516.png

 

When i click on the attachment I see information related to the  attached record instead of download of the actual attachment. 

Divya13_1-1709070449583.png

 

Expected Results:

When they click on the link users wants to download the file to local machine. Any suggestion or solutions for this behavior? Your help is much appreciated. 

 

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2 REPLIES 2

Sumanth16
Kilo Patron

‎02-28-2024 12:11 PM

Hi @Divya13 , 

 

Please refer to below thread:

https://www.servicenow.com/community/developer-forum/not-able-to-view-attachment-in-agent-workspace/...

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

Divya13
Tera Contributor
In response to Sumanth16

‎03-04-2024 06:34 AM

Hi @Sumanth16

Thank you for your response. I resolved the issue. The attachments are not copied from Request. 

So I have written one business rule to copy the attachments from the request to task. Now its working fine.

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