Unable to Get Attachment Link Working Properly

[Terry Carter Jr]

This is the first time that this has been attempted as I am a new ServiceNow Administrator but what I am trying to do is get an attached document to open from a link that will automatically download the file once clicked. I made sure that include attachments was selected in the E-mail Notification and also paste this script in the message box. I created a KB article in order to be able to access this file with ease from the following url https://pharmerica.servicenow.com/sys_attachment.do?sys_id=52eeb924b18199444a6d107fb5606025. I am able to copy and paste the link in any web browser and it automatically downloads the file without any issues but I cannot get it to launch from the link located by "Click here to view:" is as it redirects you to the actual request form.

I'm pretty sure this is something simple but any help will greatly be appreciated. 🙂

Short description: ${short_description}


Click here to view: ${URI}

---

attachLinks();
function attachLinks() {
//Check for any attachments and add attachment links if they exist
var gr = new GlideRecord('sys_attachment');
gr.addQuery('table_sys_id',current.sys_id);
gr.query();
if(gr.hasNext()){
template.print('Attachments: \n');
while (gr.next()) {
var attachLink = 'https://pharmerica.servicenow.com/sys_attachment.do?sys_id=52eeb924b18199444a6d107fb5606025''%20+%20...

[mduluk]

You need to call out when you are starting a mail script. Try something like this,

Short description: ${short_description}



attachLinks();
function attachLinks() {
//Check for any attachments and add attachment links if they exist
var gr = new GlideRecord('sys_attachment');
gr.addQuery('table_sys_id',current.sys_id);
gr.query();
if(gr.hasNext()){
template.print('Attachments: \n');
while (gr.next()) {
var attachLink = '' + gr.file_name + '';
template.print('Click here to view'\n');
}
template.print('');
}
}


Comments:
${comments}

I think that will work, I did something similar in one of our notifications.

[mduluk · Accepted solution]

Sorry, I attached the code as a text document. The forum translated the html tags instead of displaying them.

[Terry Carter Jr]

This worked after tweaking around the code alittle. Sorry for the late response back but it has been busy here.