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Unable to reset the password for user in AD

Admin7267
Kilo Sage

‎03-31-2026 07:29 PM

I was working in creating the admin account in AD using the flow designer and account is being created.

 

Also, I was trying to reset the password after the account is created and I see in the flow it is showing as success and when I try to login with that password, I'm getting error as invalid username or password.

 

FLow.png

 

I have generated a random password as per the AD password criteria and used in the flow action.

 

Reset password.png

 

Error:

 

Error.png

 

Need help on this to sort this out.

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1 REPLY 1

Tanushree Maiti
Tera Patron

‎03-31-2026 08:34 PM

Hi @Admin7267 

 

Verify the new password against your Active Directory password policies.

Try using a highly complex password during testing to see if the outcome changes.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti