Unable to send mail from servicenow pdi to personal email id

[Kishor O]

I have created the below email accounts and trying to achieve outbound email from servicenow pdi to outlook .

But I am not recieving any emails and getting any below errors. (2nd Image).

[AndersBGS]

Hi @Kishor O 

If you're trying to send emails from a PDI to a personal mail, then please note, that users aren't able to send email from PDI as ServiceNow removed the email accounts which was there. There has been found a workaround that you can see here: 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Kishor O]

@AndersBGS  I have created email accounts but it is showing connection success but not receiving any email and receiving below error.

[Dr Atul G- LNG]

Hi @Kishor O 

I agree with @AndersBGS  but there is some solution to set up email.

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

Have a look here.

[Siddhesh Gawade]

Hello @Kishor O ,

Please try this, and let me know if this works. 

https://support.google.com/mail/thread/212306786/send-mail-as-other-gmail-account-doesn-t-work?hl=en 

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh