I have a question for all you process experts out there. Before I begin, this isn't about what you could do, this is about what is the best thing to do from a process and tool perspective. I always try to be guided by what ServiceNow provides out...
Hi All,While copying the attachment from one record to another record using attachment.copy , How to get file name of the attachment. ThanksRa
Hello I've requirement of sequencing order guide with 3 offers (A, B, C).Requirement :IF last cat-item of offer A gets closed complete, B should get open, C should be Closed skippedIF last cat-item of offer A gets closed skipped/closed incomplete, ...
I have a request to stop emails on closed tickets.What is the best way to do this?
I am currently assisting a client with having a public facing Record Producers on a custom table (u_hr_request) extending from the Task table.I've been able to get the producer visible and submittable to an external user however for the public user I...
I'm unable to make certain survey fields read-only when they are accessed, as I do not want the client to change certain metadata fields that are just meant to be informative. Is there are a way to make certain fields read-only on the surveys?
Hello Friends, I have some for some testing purpose.How to do it /Please suggest
Hello friends, How to do it. Please suggest. Thank you
Hi all, I have a requirement in change , based upon the selection of CMDB CI group Request needs to go to Particular CI Approval group How can i achieve this Approver group is change_approver how can i sent request to the particular group
Hi,I need to prepare below 2 reports and then calculate percentage using a formula indicator:I have a catalog item with 2 variables : joining date and target date1. First report should show all SCTASKS created 10 business days (excluding Sat, sun and...
Hi all,i have a requirement when a record is updated in sc_item_variables_task table (MRVS) it is creating duplicates here is the script they used after insert business rule (function executeRule(current, previous /*null when async*/) { var qList = [...
Hi Trying to create RITM using inbound action and below cart APItarget table: sc_req_itemcreateRequest();function createRequest() {var cartId = GlideGuid.generate(null);var cart = new Cart(cartId);//give sys_id of catalog itemvar item = cart.addIte...
I recall a community post where a member said that it is best practice to move data from Production to Test; then to Dev but to move code from Dev to Test, to Production. I can't seem to find that post now. Can someone provide best practice to move d...
Hello All, We got a requirement from customer like when RITM gets updated or any comments added in the RITM then an email notification will be send to User/Group Watchlist members. For that I created a Variable Set, in that i have created 2 variables...
Is there a way besides going to the System Logs mentioned in the below article to identify if the user who is viewing the form is being impersonated by another user? https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055 So fo...