Auto Populate a reference field
Hi All, I have a requirement where I need to auto-populate Service Address field(reference field) from caller's location(dot walking) on the form. Please let me know how to achieve this.
Forum Posts
Resolved! New getting triggered automatically after is given
Hello friends, I am stuck across one issue. 1. I have created a on a table. When the record is inserted the triggered and a is created.2. There is an approval configured for. Anyone from this group can give.3. Required flow is that : No other configu...
Unable to convert due_date field from Read only to Write
When I load a new problem task form via list view "new" UI action, the due_date field is Editable. But when I save this record, it becomes Read Only. My requirement is to change this due_date field on problem_task to Editable even when the record is ...
Schedule catalog request to trigger quarterly
I am curious what is the best approach to trigger the submittal of a requested item on a quarterly basis. I believe creating a flow and then using a custom action to trigger quarterly, but I am unsure if this is correct. Please advise
Choosing Configuration Items in a Change Request Process
Choosing Configuration Items in a Change Request ProcessI have a few questions about choosing configuration items on a change request.When creating a change request, users must select a Configuration Item (CI) from a CMDB with over 1000+ options.What...
Job is set to run at the start of Data Certification entries, next action is: 3000-02-03 05:30:00
I have a requirement to create data certification on first monday of the month.I have created a Schedule entry which triggers on every first monday of the month but when i add it to the schedule definition the next run date shows as 3000-02-03 05:30:...
Resolved! Report on Change approval
In our Change workflow, we allow the Change assignee to move the Change state from "Test" to "Implementation" when all testing is completed. The assignee will click on a button we created in the form. The Change assignee can change throughout the l...
Users has ITIL role should open SOW Landing Page
When ever the user has ITIL Role default user should open SOW Lading page when ever user login.
snc_read_only
Hi Community Members,I want to allow users to have backend view of the fulfiller access but as a read-only mode and additionally, to allow write access to the additional comments field . I tried giving user the "til" and "snc_read_only" role but it i...
If the user has asset then in the catalog item one variable should be visible
Hello, I have a requirement that is if the user has assigned asset then in the catalog item- one variable should be visible and if the user has no asset that variable should disappear. I have tried Below script but it is not working . Can anyone let ...
Standard Change Template issue
Hello Community, I am working on standard change template, we have approximately 300 templates. our record producer change form is designed like this when we go to raise a request from service portal, when we select a particular template the form wil...
what is the purpose of having if(isLoading || newValue == ''){return} in on change client script??
I know if we want to write onload script in on change that we can write here but what was the purpose of this function mentioned here in every on change client script.
users are not able to see some field in report.
Hi All, I have shared the reports with users may be 4 to 5 but they are not able to see some field in the reports. I have impersonate them and check that fields are visible in the form list view but not in report. please let me know the solution. Tha...
email script not running in background script
Hi I am trying to print below email in background script but it is showing function is not definedvar gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id','71735a911b300a108caa64e1604bcb68'); gr.query(); if (gr.next()) { var mrvs_data_group = '...
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