scheduled job
can you write a scheduled job script to check if there are 5 incident created in a day with the 'hardware' category, then you need to create a problem ticket and assign it to the manager of the hardware group.
Forum Posts
Catalog Task, Mandatory Variables on Close
Our Service Catalog has a number of processes that require fulfillers to enter information into editable Variables in their Catalog Task before they can close it. Typically, that information is used by the next group to complete the next phase of th...
ServiceNow are not sending notifications to external email addresses (Non- ServiceNow users)
Hi All, I have been trying to send some ServiceNow notifications to users who are not ServiceNow users and some email addresses are distributed lists. I know we can use the email address field in the notification whom to send to but do not receive ...
Response Template count
Hello All, Created Response Templates in "sn_templated_snip_note_template" table, and I am able to see the responses UI action button on the Incident Table.Can have analytics on what templates are being used and how often.Need to count the response ...
Create reporting for Incidents opened and resolved month to month
Hello Experts, I'm looking for a way to create a report with the below use case: Incidents opened and resolved totals by application throughout the month. Look at trends from month over month on the opened and resolved Incidents.
Populate 'Risk Value' field on Change Request Form after Risk Assessment
Hi forum We want to populate field called 'Risk Value' on the Change form with the Risk Assessment's total value based on which it marks Risk as low, medium or high. Please guide if it is possible and if we have any Business rule and script include t...
How do you handle on behalf of?
We have a business case where in situations a user may call and request work to be done on behalf of someone else.For instance an admin assistant calls the Service Desk to have a ticket/task be created for their administrator to get a workstation mov...
Resolved! Adding 'Requested for' variable to Requested Item forms - Receive error
When I add a 'Requested for' variable to a form so that multiple 'requested for' users can be added to a single request (with separate RITMs for each requested for user), I receive the error below:'Item is unavailable for this user'I see this error o...
Attachments in Templates
What is the purpose of having a paperclip to make attachments in templates when it does not work in the desired way. If I add an attachment to a template I expect that attachment to be visible every time someone uses the template. Using javascript is...
Resolved! Update Demand state when Enhancement is Closed Complete
We create Demand [dmn_demand] record, then create enhancement [rm_enhancement] record from the demand record. the demand state changes to Approved once enhancement is created.My request is when we close enhancement record, update the demand state to ...
Attach PDF to email notification
Hello,Does anyone know how I would go about creating an email notification so when the record closes, it attaches a PDF of that record in the email? Thanks in advance!
Resolved! Link two Changes in Change Form (related list)
Hey! A customer of mine wants to have two (or more) changes linked to each other.They would like to have this connection to make visible in eacht ticket, if their are any other changes to have an eye on or to communicate with these.I know we can use ...
is cmn_schedule_span table fields start_date_time and end date_time got any changes due upgrades
we SNOW have integrated with third party.my third party with give the schedule dates in the payloads Example payload that we receive from third party:{"Name":"schedule_on_every_friday","type":"weekly","startdate":"28/03/2024 02:00:00", // this is t...
Configure catalog page in Service Operation Workspace
Hello guys, I need you help with Workspace configuration and interaction. When an agent works on an interaction, he has the possibility to create a request. If user clicks on "Create a request", agent is redirected to Service Catalog page (see attach...
Add a CI into ServiceNow CMDB
I am new to configuration management and have my experience and knowledge in change management.Can anyone please explain how we add a CI to CMDB in Service Now.What is the procedure?Is it through a change or a task.If so who enters the details into t...