Hello Community, I have a catalog item, where once submitted, based on the selected variables price on the ritm form gets updated. Another catalog item is added to cart and submitted within the workflow, which creates another ritm and attached to the...
I know that labels and rich text labels don't appear in option summaries in the service portal so I added a custom variable and linked it to a widget with the HTML for the text. It appears in rich text on the request form and in plain text on the opt...
Good morning! We have a couple of catalog items that require attachments. We have included a link to these attachments in some email notifications via mail script. One of the new scenarios I have created sends this email to users that aren't licensed...
my change request planned start date : 2024-03-20 01:00:00Script: overlapSpan Dates: 2024-04-03 01:00:00Script: overlapSpan Dates: 2024-03-27 01:00:00 Script: overlapSpan Dates: 2024-04-10 01:00:00 To my planned start date : 2024-03-20 01:00:...
i have a requirement where in a table there is a user reference field. i want to auto assigned role to a user when the that user field is populated.
I've set up a composite field for the incident table, combining two fields: [Incident Number + Description]. Clicking on the second value of this composite field, as described below, successfully redirects to the corresponding record in the respectiv...
We have created database view on sc_req_item and sc_multi_row_question_answer.Currently we are getting all multirow variables on report, but we want to show all variables present on RIMT also, including multirow variables also.
Hello everyone, I am working on setting up a feedback button on the Service Portal that on-click, show a Pop-up box with a custom made Survey on it. The only things I am struggling with are the CSS portions of the widget. 1. For the image scale ques...
I have created a new change model called Server Patching. I can see the model in both the classic GUI and the Service Operations Workspace when I go to create a new change (so far so good). When I see the new change model in the Workspace, it has a l...
Hi all Currently in our portal we have this personalised greeting when users log in... we used this code function() { /* widget controller */ var c = this; c.data.greeting = 'Hi ' + scope.user.first_name + ',' + ' welcome to your Rathbones IT Ser...
I'm preparing to clone my DEV instance before we update to Washington DC.I have built several test and suite that I want to move prior to cloning so I can bring them back after the Cloning for testing.
While deploying update set of business rules and fix scripts from one instance to another instance.I got the Error: "Could not find a record in sys_script for column sys_overrides referenced in this update" please suggest, what needs to be done here....
How can I made this email button visible only when additional assignee is not empty. So i have configured the additional assignee should be visible only when state is on hold and on hold reason is not awaiting vendor. so when we fill additional assi...
Hello Everyone,Have below two questions, wanted to know the possibility with script or UI Step.1) I am looking for a way to validate the the Reference field values are coming correctly or not. For Ex: In Incident Table I wanted to validate th...
Hi Community,We are planing to migrate our change management to out of the box from our legacy customisation.do we have any plugin or procedure to follow for this, like we have for Problem Management migration utility plugin?
