Unsubscribe email notifications

Geeky · ‎03-13-2018

You might have seen an email footer which contains something like ''Unsubscribe". When a user clicks on it, it generates an email from outlook with some message content. Same as it described in the below link;

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/email-unsubscribe.html

I want to understand what does that email do in the system for turning off that particular email notifications? Can an admin also unsubscribe user from the particular notification if user requests for it?

rammohanraomadd · ‎03-13-2018

Hi smerugu28,

Onclick of unsubscribe and replying to the mail, there is an inbound action "Unsubscribe from Notification" which will check for the user notification preference and then deactivate the preference which will automatically stops sending notification to the user for that particular notification.

For ex: if user A wants to stop the notification "Incident Created" and if user clicks on unsubscribe then from next time user will not receive the notification "Incident Created".

Regards,

Ram M

View solution in original post

Chuck Tomasi · ‎03-13-2018

Yes, that's the standard way most people access their notification settings. The cog in the upper right, then the Notification section in the modal that appears.

There were originally two questions asked here that had to do with the link in the email.

I want to understand what does that email do in the system for turning off that particular email notifications? Can an admin also unsubscribe user from the particular notification if user requests for it?

Donald Small1 · ‎03-19-2019

How does a user manage notifications through the Service Portal? The cog isn't available to them.