URL's generated by ServiceNow do not work in MS Office applications.

[mvliege]

Has anyone tried to use the URL's generated by the copy URL functionality from an MS Office application? At my site, the URL redirects the user to his homepage, and not to the specific item. For instance, I have a link like
https://demo.service-now.com/nav_to.do?uri=change_request.do?sys_id=f3a9e576701a5c00c8e00e2c809b2e04...
to go to a specific change request. When I paste this in the browser it works, and from an email message it works, but not for a word document, excel document or a powerpoint presentation.

We use MS Office 2007. Please let me know your results....

Regards,

Maurice Vliege.

[w_bouwer]

Hi Maurice,

Can you ask your users to login first and try it again? In your specific example, there is another redirect in place that is screwing with testing (as demo is no longer one instance but many).

If there is not session yet, the tool will redirect to the initial homepage, but this shouldn't be happening when there is a session available. Can you please test this?

Regards,

Wesley

[mvliege]

Hi Wesley. Thanks for looking into this...
I already tried logging in first. This doesn't seem to resolve the issue.

Regards, Maurice.

[Slava Savitsky]

Hi Maurice,

We have the same issue with links. It seems to be related to the nav_to.do? part of the URL. If you remove it, you are likely to get to the proper record.

Regards,
Slava

[mvliege]

Hi Slava,

I tried to use https://.service-now.com/change_request.do?sys_id=f3a9e576701a5c00c8e00e2c809b2e04%26 and also the same URL without the %26. When pasted in the URL bar of the browser the first one does not respond and the second one navigates to the correct CR, however the menu frame is gone. When used from a hyperlink in Word it again redirects me to the homepage.

Is that what you meant, or did I misunderstand you?

Regards, Maurice.