URL's generated by ServiceNow do not work in MS Office applications.

[mvliege]

Has anyone tried to use the URL's generated by the copy URL functionality from an MS Office application? At my site, the URL redirects the user to his homepage, and not to the specific item. For instance, I have a link like
https://demo.service-now.com/nav_to.do?uri=change_request.do?sys_id=f3a9e576701a5c00c8e00e2c809b2e04...
to go to a specific change request. When I paste this in the browser it works, and from an email message it works, but not for a word document, excel document or a powerpoint presentation.

We use MS Office 2007. Please let me know your results....

Regards,

Maurice Vliege.

[w_bouwer]

Hi Maurice,

Try:

<INSTANCE>.service-now.com/nav_to.do?uri=<TABLE>.do?sys_id=<SYS ID OF RECORD> //%26 seems to break it

Regards,

Wesley

[mvliege]

Hi Wesley,

Alas, that's not it... And I can reproduce the problem on the demo instance. f.i. try https://demo03.service-now.com/nav_to.do?uri=change_request.do?sys_id=46cc713aa9fe1981008a95d213681c65, which is an URL to a change request in the demo3 instance.

Thanks, Maurice.

[w_bouwer]

Hi Maurice,

I've clicked the link and this works for me. What browser are you using?

Regards,

Wesley

[mvliege]

Hi Wesley,

Did you copy the link in a Word document and then click it? Here were use Internet Explorer 8, in compatibility mode.

Regards, Maurice.

[w_bouwer]

Hi Maurice,

I did now and I am able to reproduce your issue. It seems that when clicking from the applications, the x-referrer header disappears, which means the tool cannot find the actual page you requested (it seems to use this header to reevaluate the contents of the content frame). I've searched for it a bit, but haven't found any issues related to this. I think this is an issue for Microsoft rather than ServiceNow.

Regards,

Wesley