Use Delivery Time from Catalog Item to set Due Date on Requested Item

[Isak]

Hey,

I need to be able to set the due date of requested items using the delivery time field from the catalog item. I know that normally the due date is calculated from the workflow itself, but the customer is using the same generic workflow for a lot of different catalog item. 

[Manas Kandekar]

Hi

IN workflow you can use 'run script' to set the due date.

current.due_date = current.variables.<variable_name_from_form>;

If my answer helped you in any way, please then mark it correct and helpful.

Kind regards,
Manas

[Isak]

the variable is on the back-end catalog item form (where you configure the catalog item), using that run script you said gives me the ability to pull in variables from the portal form that the customer fills out.

[Suseela Peddise]

Hi,

There is an OOB business rule called "Calculate Request Item Due Date" on RITM table, which is inactive by default. You can activate the business rule.

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

[Isak]

I did activate that business rule and it still would not calculate the due date time.