Hello all, my team and I are working on a Service Portal redesign and have been customizing the way certain Service Catalog Items function depending on what the user selects. Right now, we have some catalog items with Select Box variables, and depend...
Hello Everyone, I want to display a image in between the variables on the catalog item form. Can you please help me how to get this done?
In my rest message I am getting the below pop-up. How to resolve this issue. Please suggest. After clicking on the Get OAuth Token, it is just extending for 1hour Default Grant type is client credentialsAuthentication type - OAuth 2.0
Hi, I am currently working on a catalog which requires phone number. The regex validation from Type specification is selected as phone number. If I enter the invalid number, i get error message. 'Not a valid phone number'. Even i corrected it and ent...
Hello, I have created a catalog item and 3 variables. First is a choice field with 2 choices. Based on the choice selected a multi line text box variable should appear. But the size of the variable is big. Please provide suggestions to alter it.
if the date is below 2021-07-03 09:30:00 then getDisplayValue is giving 2021-07-03 13:00:00 @Ankur Bawiskar @Harshvardhan Please help Regards, Debasis
I have a scenario like, when we are requesting any Order guide then Order guide name needs to populates on the Request but now it is only populating on the RITM not on the Request.Please help me to populate Order guide name on the Request form
Hi All, I am using the below code in a Onsubmit catalog client script to show an alert for attaching a file before submitting the ticket in the portal. Script: function onSubmit() { try { //Works in non-portal ui var attachments = document.getElement...
I'm working on the standard change proposal module and after approval or rejecting.. I get this error.. "StdChangeUtils undefined, maybe missing a global qualifier" I can't find anything on where this is coming from. Please help!!
Hi ,I m having a catalog item, attachment should be mandatory.I have set it up in portal settings.But I want the error message to be displayed like "kindly attach migration document". Please let me know how to customise the error message if attachmen...
We would like to allow agents to be Available in multiple Service Channels.Example:- An agent is Available for WUA/IMS dispatches that are scheduled at a specific time. In this case the "IMS" records are impacting their capacity -We also want an Agen...
How are you protecting PHI in the system? Often for incident investigation and problem solving PHI is needed for reference by analysts.Do you take application security measures so that some IT staff are not authorized to view certain types of work ...
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Hello Everyone,I have a Service Catalog Item, which contains a slush bucket of records. Now this Slush Bucket (which is a variable) is visible on Request Item and Catalog Task Form. I need this Slush Bucket to be visible on Approval Form. Approver sh...
Hi. There's a problem on my Service Now application. Some users can't access the platform using two different browsers at the same time. But it doesn't happen to all the other people. I knew you can limit the sessions a user can have, but where can I...