Hi,when catalog item is submitted, we have an email attached to the flow to send for logged in users. but when request is submitted by default the email header is showing instance link instead who submitted the request.Prod.xxxx.comHow to fix this? o...
Hi Can someone help me with how to make a field readonly onCellEdit (No ACL) function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; //Type appropriate comment here, and begin script below saveAndClose = false; ca...
Im trying to copy the value of two different fields into one when a value is selected from a reference field. when a value is selected form a reference field, I would like to push that value along with the value in another field to a field where both...
I've removed unnecessary information but would like to know what the meaning of this blue dot is in incident mgt. I've searched the wiki (located here: http://wiki.servicenow.com/index.php?title=Administer_ServiceNow#gsc.tab=0) for "blue" and even ...
How to check whether the user has an approver role but has not been approved or rejected in the last 3 months? This one's got tricky, just looking for suggestions for better solutions.
Created a flow designer that copies any email received activity that goes into RITM to SCTASK. But it is not working. The flow is not triggering at all. The flow works if/when we test it in the Flow Designer. The scenario is when an external user rep...
We need to assign the assignment group of the SCTASK to a variable to pass it through 3rd party integration through rest message. I have used the var grp= current.assignment_group but the value is coming as undefined. How to get the value of the assi...
I am trying to create a new test case in ServiceNow Automated Test Framework. I have copied an existing out of the box test case where the scope (package) is Change Management ATF. However when I copy the test case it uses the Global scope and it is ...
Hi All,I want to create two fields that refer to the same table but display different columns. I used a lookup select box on a record producer but this type of field does not exist in the dictionary entry. Is there different type for that? I don't wa...
Hi All, I have requirement to restrict user to enter negative value in amount field. I wrote on submit script which is working fine when I enter two digits or three digits like 78 or 651 etc, But when I enter more than three digits, entered value c...
Hi all, We need to hide the Service operation and Alignment workspace in filter navigation for non admin user.Can anyone help me on this how we can achieve this.Thanks.
Hi All,For the catalog tasks related list on sc_req_item , I want to show New button based on role, I have created a new role and when I am trying with a user which is non-admin the New button is visible if the user has the specific role and if the u...
Hi All,When user opens a poral in mobile device (using browser) then if he click on virtual agent chat icon then the chat window should occupies full mobile screen.(current user need to zoom out the screen to see the full chat wimdow, specially in a ...
Hi, I have a requirement in the catalog form. The user is asked to mention the required email address. The variable type given here is 'Single Line Text'. So, I want the user to give the email address which ends with '@gmail.com' only and if that nam...