Resolved! how to create staging table and create fields in it?
how to create staging table and fields in it?
Forum Posts
AutoPopulate field values when clicked on new from related lists
Hi All,I have a requirement to auto populate field values when clicked on new from related lists. There is IA form and I have two related lists IAV and MV. if MV is created from related lists in MV form both IA and IAV should be auto populate by OOO ...
Resolved! Copy every Work notes from Interaction to Associated Incident Record
We have a requirement called 'Copy every Work notes from Interaction to Associated Incident Record', Once the Interaction is Associated with the Incident, and in Interaction if work notes are updated, the same should reflect on the Associated inciden...
Data Retention in Servicenow.
Hello All, Can we keep the data within ServiceNow for 7 years?If not, then for minimum how years we can keep the data within service now? Went through few serviceNow articles related to data retention it says : data lives in your instance as long as...
SSO sign on to NOW Mobile
Hi Team, I've got a curly Platform Native question; One of my <customers> have indicated they have ~3000 employees who do not have <customer> system logon/email accounts.<customer> indicated that they will want these employees to access ServiceNow ...
From best practice perspective, how many incidents per Endpoint or per user would be acceptable within an enterprise?
Hi ALL, it's always good to know what goal are we aiming to achieve, having said that and from best practice perspective, I wonder how many incidents per Endpoint or per user would be acceptable within an enterprise according to technology standards,...
Error message showing multiple times on form
Hi all, We are receiving the error message multiple times and we implemented one after insert Business rule to add some checklist item in work note when ever change is created it is working fine when there is no error message if we got any error me...
Unable to set field 'comments' to value "Test ATF". Field comments is not editable
Hi All,I am having 1 test step to update comments when Re-open incident UI Action is clicked. Step number 6 is getting failed.Unable to set field 'comments' to value "Test ATF". Field comments is not editable , this failure message is appearing. Kind...
Resolved! how to show a field in a variable set for a particular catalog item
I have field in a variable set and this variable set is included in 130 catalog items. And I want this particular field to be hidden for 2 catalog items and show in all 128 catalog items.
Resolved! MS Teams Integration - Notifications Disabled
We have installed and configured the MS Teams integration for ServiceNow. Followed the link below. https://docs.servicenow.com/bundle/paris-it-service-management/page/product/sn-teams/task/setup-azure-app-ms-teams.html The integration appears to be...
Creating known error from a incident
How does one create a known error article from a incident?However there is no related link for creating a known error, I tried all incident states, but it's not there. Is it something I have to activate in the properties?
How to hide "Delivery Time" on my catalog items in the Self-Service Application
Hello community, How can I hide "Delivery time" under "Order this item" on my calalog items on the Self-Service application view? I've found these 2 recommendations on the community but neither of these are working for me. - On the Catalog Ite...
Resolved! Custom type variable not visible on catalog item
Hi All, I have created one 'Custom' type variable in a 'Create Incident' Catalog Item.And I have set a Macro to this variable.(This macro display an image. I have already added image to 'db image' table. Also this variable displays image when I cl...
Send a notification quarterly to Group managers to manage their group members.
Hello,I have a requirement to send an email out to all of our ServiceNow assignment group managers on a Quarterly basis asking them to review the member of the group you manage in servicenow. If anyone know how to create this notifcation please share...
Resolved! M2M relationship not working
Hi,We have a table called u_support_case_management which extends the task table. When I link an Incident from the related list of the Support Case Management form, and then navigate to that particular Incident, the relationship is not working.It sho...