Hi,I'm trying to automate the tests for request management flow in ATF. I have a scenario where I need to create a request and retrieve the request/RITM from sysaprroval_approver table and open it in a UI form, and then click 'approve' button in the ...
Hi Team, Help for the below requirement. We have one requirement, on list view for a specific fields the data should be read only for that I have created one ACL that is Operation --> list_editTable.field Script --> answer = false; But it is not wor...
Hi Team, we have ip address variable on catalog item.I want add some validation like below.10.05.07.2010.08.10.20/24 after / - should be max 2 digits.If there are more then 2 digit, user can't able to submit form.How can I achieve this ?please help m...
Hi All,I have a record producers with MRVS variables. Once the record is created, I want those MRVS variables to also appear on the record form . Please help me in achieving it. Record producer is on a custom table.
Hello everybody, I am looking for advice or feedback from anyone with experience of using Change Management for Software Deployments. This can be for End User Computing and Infrastructure deployments at scale. In a typical SDLC process, you'd usuall...
I have to create the condition like below:Fields "division" & "group" are list collector variable type. And tell me please why it is not working, I want to get clear group field if division field changes.
Hopefully, this is a simple question. We have multiple Service Portals that generate requests to our fulfilment teams. These requests use shared email notifications with links to the request - the OOB notifications are set up with ${URI_REF} which ta...
Hello Comunity,There is a requirement to cascade additional comment to child task.I'm required to check if if a comment is already present at child task then it should not be updated from ritm level. Please help me to implement the condition. Thanks!
Can I add it to "Affected CI" or "Impacted Services/CIs" in a Change request?How can I specify in the Change Request ticket when there is more than one CI related?
Requirement - L2 Commodity code depends on L1. If you choose any L1 on the children of that L1 should be available to choose in the L2 reference field. Created 2 fields How to make dependent ?? can you please help me to fix this ? Manythanks !
Hi Team,I have doubt in database views I am trying to merge user, group, role to do reporting so i have created database view.User A is part of Northeast division [group which has one role(virtual agent)] role from this group is inherited and anothe...
Dear All, Need ESCALATION BUTTON on SERVICE PORTAL and its get enable when SLA of the ticket reach 50% milestone, when user click on escalation button ,it should open DIALOG WINDOW and need one text field (ESCALATION REASON)on dialog box ,when user f...
Hi All,I'm Facing two problems, When adding a watcher onto Incident, that doesn't trigger an email to the person added as a watcher.This also applies to REQUESTS.and also "Watcher can't see comments on SNOW"However, added watcher onto REQUEST and add...
Hi,My requirement is:We need to create a NEW UI Action named Change approval button. This will cancel the existing approval and allow you to select new approvers. Also we already have a Request Approver field through which we select the Approver and ...
I need to export the standard change templates out of one instance and then import them into a new, separate instance. I am looking any suggestions on the correct tables, as well as, the order that i should import the data. I have found a few article...
