Use Event and inbound action to send notification

[rez4]

I want to generate an email notification when an update is made to the hr case work notes in the closed state.

This is what I have in the inbound action 

 if (current.state == "3" || current.state == "4")
        gs.eventQueue("sn_hr_core.closed.case.updated", current, email.origemail, gs.getUserName());

Servicenow receives the email and event gets triggered but I don't get the notification in the Outbox

notification when to send is set to the event

who will receive set to parm 1 ( should be sender of the email)

I use BR and everything worked fine

how should I test the Inbound action

[Yousaf]

Hi Rez,

Did you check that inbound properties are enabled?

Mark Correct or Helpful if it helps.

[rez4 · Accepted solution]

I had a suggestion to move the event to the global scope that caused the event to not trigger. When I added the event back to the hr scope it worked