User Creation Email with Password Reset Link

[rah dev]

Hi community, good day.

I have a requirement: there is a notification set up on the User table. I want that whenever a user is created, the notification should be triggered for that particular user. In that notification, there should be an email script for resetting the password. When the user clicks on it, they should be redirected to the password reset screen where they can set their password.

I am currently using this script on a normal page, but the result is that it redirects me to the login screen instead.

(function runMailScript(current, template, email, email_action, event) {

    var baseUrl = gs.getProperty('glide.servlet.uri');

    if (!current || current.getTableName() != 'sys_user') {

        template.print("Invalid user record.");

        return;

    }

    var resetLink = baseUrl + "login.do?sysparm_url=/$pwd_reset.do?sysparm_user=" + current.user_name;

    template.print("<p>Dear " + current.name + ",</p>");

    template.print("<p>You have successfully registered.</p>");

    template.print("<p>Please click the link below to set your password:</p>");

    template.print("<p><a href='" + resetLink + "'>Set Your Password</a></p>");

    template.print("<p>If you did not request this, please ignore this email.</p>");

})(current, template, email, email_action, event);

[Craig Gruwell]

Hi @rah dev ,

I see "login.do" in your URL.    What happens when you try this:

var resetLink = baseUrl + "$pwd_reset.do?sysparm_user=" + current.user_name;

[yashkamde]

Hello @rah dev ,

Try calling "pwd_reset.do" directly, that will bypass that login gate and land on the reset page.

i.e : 

var resetLink = baseUrl + "pwd_reset.do?sysparm_user=" + current.user_name;

If my response helped mark as helpful and accept the solution.

[rah dev]

I tried but it is giving me this stuff

[Ankur Bawiskar]

@rah dev 

why not use OOTB password reset process?

Take user Directly to password reset (user enters username/email) - no login required

(function runMailScript(current, template, email, email_action, event) {

    var baseUrl = gs.getProperty('glide.servlet.uri');
    
    if (!current || current.getTableName() != 'sys_user') {
        template.print("Invalid user record.");
        return;
    }

    // FIXED: Direct to password reset (user enters username/email) - no login required [web:102]
    var resetLink = baseUrl + "/$pwd_reset.do";

    template.print("<p>Dear " + current.name + ",</p>");
    template.print("<p>Welcome! Your ServiceNow account has been created.</p>");
    template.print("<p>Please click the link below to set your password:</p>");
    template.print("<p><a href='" + resetLink + "'>Set Your Password</a></p>");
    template.print("<br/><p>Username: <strong>" + current.user_name + "</strong></p>");
    template.print("<p>If the link doesn't work, copy-paste: " + resetLink + "</p>");
    template.print("<p>If you did not expect this, please ignore.</p>");
    template.print("<p>Thank you!<br/>ServiceNow Team</p>");

})(current, template, email, email_action, event);

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