User getting Locked out automatically

[Nandini5]

Hi Everyone,

I dont know y one of the user in my prod instance is getting inactive and locked out after every LDAP run on daily basics.i have tired making him active and removed the check in from lock out but again in sometime he gets locked out.he is active in his active directory as well everything is perfect according to his profile,he is just facing issue with his snow instance.

Do anyone has faced the same issue.please let me know what needs to be done in this case.

[Omkar Mone]

Hi 

Can you check if there is any BR on sys_user that is making this happen?

Regards

Omkar Mone

[Nandini5]

Hi Omkar,

i dnt see any BR running on the sys_user which is making this happen.

Thanks

Nandini

[Ian Mildon]

Have you checked you Transform Scripts on your LDAP import?

Go to System LDAP>Transform Maps and open the LDAP User Import map, then scroll down to the Transform Scripts tab.

We have an "onBefore" script that checks the "useraccountcontrol" flag and will deactivate ServiceNow accounts based on the value received. You may have something similar; or some Business Rule running onUpdate on the sys_user table.

[Sukraj Raikhraj]

On the same note as Ian, you want to check the transform map for any custom scripts that could lock him out based on certain parameters.