User's profile not showing Groups list which user is part of.

[kaustubh vishnu]

User profile not showing Groups list of which user is part of.
On other side in Group member's list Users record is visible.

NOTE: I have chacked BR and Client script but no luck.
Please guide to resolve this issue.

[Vasantharajan N]

Please make sure the sys_id of the user that is showing under the Group's related list is same as the user whose Group details are not populated. 

[kaustubh vishnu]

Hi Vasantharanjan, Thanks for reply.
sys_id of user and the same group member is same.

what are the other ways by which I can I troubleshoot it more?

[Vasantharajan N]

Can you please run the below script in the background script after updating the value for variable user_sys_id

var user_sys_id = "Please change this to sys_id of the user";
var gr = new GlideRecord('sys_user_grmember');
gr.addQuery('user',user_sys_id);
gr.query();
gs.print("No of group associated "+gr.getRowCount());

share the log. Also Please share the filter query URL that shows the user and group relations.

[Tony Chatfield1]

Hi, unfortunately your post is not clear but I do not think that this is possible unless local customizations have been made to hide records?
OOB the high lighted tab 'Groups shows the sys_user_grmember table,
if this table does not have a record for the user and group relationship then the user is not a member of the group.

So either your view is customized and hiding records, or perhaps you have multiple user or group records with the same names, and the association is for different records?